Call Center Agent (Remote)

LEFT LANEHospitality Group, LLC is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as…how we want our team to feel every day. #1 Hotel in Savannah by Travel + Leisure in 2026, Hotel Bardo Savannah is more than a hotel. It’s a neighborhood clubhouse, a gathering place and a world of its own—where exceptional hospitality feels personal, thoughtful and always a little unexpected. Set beside Forsyth Park in the heart of Savannah, Bardo brings together 149 guest rooms and suites, Saint Bibiana, Bar Bibi, The Green Room, Saltgrass Spa , The Cooking School and spaces designed for everything from quiet mornings to unforgettable celebrations. Recess Hotel & Club is bringing a new kind of hospitality to the heart of Savannah. Housed within the historic Manger Building, Recess blends a 221-room lifestyle hotel with a members club, rooftop pool, French brasserie, wellness club, coworking spaces, and lively social venues—all designed around one simple idea: life is better when there's room to play. About the role Our team at LEFT LANE Hospitality is looking for a warm, polished and knowledgeable Call Center Agent to join our centralized Guest Services team, supporting multiple properties across our growing portfolio, currently Hotel Bardo Savannah and Recess Hotel & Club . This is a remote, U.S.-based role. The Call Center Agent is often the very first voice a guest hears, making this team member a true “impression maker” who brings each brand to life over the phone, email and chat. The ideal candidate is a confident, organized communicator who can move seamlessly between distinct properties and brands and turn every inquiry into a booking, a solution, or a reason to come back. What you'll do Reservations and Sales - Handling inbound calls, emails and chats for every property in the portfolio; booking, modifying and canceling reservations; and converting inquiries into confirmed stays by presenting room types, rates, packages and upgrades. Multi-Property Expertise - Maintaining in-depth knowledge of each property's rooms, amenities, dining, events, policies and brand voice, and representing each property accurately and distinctly on every interaction. Meeting Guest Needs - Serving as a point of contact for pre-arrival and in-stay requests, answering questions, capturing all guest preferences, dietary requirements, celebrations, and accessibility needs during the reservation call so property teams can deliver on them from arrival, and routing requests to the right on-property team. Resolving Issues - Addressing billing questions, reservation concerns and service complaints with poise, documenting each case, and escalating to property leadership when appropriate. Building Relationships - Partnering closely with Front Office, Sales, Revenue, Concierge and Food & Beverage teams at each property to ensure seamless hand-offs and a consistent guest experience. Accuracy and Systems - Entering and updating reservations, guest profiles and notes accurately in the property management and reservation systems, and following all payment card and data privacy procedures. Ensuring Standards - Meeting service and productivity standards (such as call quality, response time and conversion), participating in call reviews and coaching, and sharing ideas to improve the guest experience. Qualifications Hospitality, reservations or call center experience, ideally in a luxury or lifestyle hotel environment; sales or upselling experience preferred. Communication and interpersonal skills, including a warm phone presence and polished written communication, are crucial. Proficiency with the luxury hospitality reservations stack: SynXis VoiceAgent for central reservations, StayNTouch for property management, and Revinate (formerly NAVIS) for guest CRM and call intelligence. Prior experience with any of these systems is strongly preferred; demonstrated ability to ramp quickly on new tools is required. Strong organizational skills and attention to detail are necessary for managing a high volume of inquiries across multiple properties. The ability to handle unexpected requests, resolve issues with poise, and adapt to changing guest needs is important. Self-motivation and the ability to work independently, stay connected with a distributed team, and remain focused in a remote environment are required. LQA training or certification is a plus; familiarity with Forbes Travel Guide service standards is also valued. Must be based in the United States. A quiet, distraction-free home workspace and reliable high-speed internet, plus availability to work a flexible schedule that includes evenings, weekends and holidays. Why LEFT LANE? Be part of something rare. Join the team behind Travel + Leisure’s #1 Hotel in Savannah. Work alongside curious, creative and passionate people who care deeply about their craft. Be empowered to create thoughtful, memorable moments for guests and for one another. Take care of yourself. Medical, dental, vision and wellness benefits for eligible full-time team members Company-matched 401(k) with fast vesting Up to 20 days of paid time off, paid holidays and a paid birthday Travel well. Employee rates at select Leading Hotels of the World properties Discounts at Highgate hotels worldwide Grow with LEFT LANE. Referral incentives and guest recognition programs Career development opportunities across a growing hospitality portfolio Opportunities to learn, lead and build a career alongside an ambitious hospitality team We believe remarkable hospitality begins with remarkable people. People who notice the details. Who take pride in making someone’s day. Who bring warmth, curiosity and character to what they do. If that sounds like you, there may be a place for you at Bardo. #J-18808-Ljbffr Left Lane Hospitality Group LLC