Call Center Agent (Fully Remote)

Answer and track incoming calls in a high-volume environment. Prepare accurate, detailed reports and document information per procedures. Route and upscale calls appropriately and conduct database research. Requirements: 3+ years of call center experience and proficiency with telephony systems and CRMs. Strong written and verbal communication and multitasking skills. Proficient in Microsoft 365, especially Word, and able to work independently. Fully remote role with flexibility to work from home. Supported by collaborative tools and a global team. Maintain confidentiality and compliance with EEO guidelines. CertMais provides outsourced call center and customer support services, handling client operations with accuracy and confidentiality. The company fosters a remote-first culture with collaborative tools, emphasizing adaptability and service excellence. #J-18808-Ljbffr CertMais