Customer Service Agent

Position Summary The CSR is responsible for building rapport and trust with clients by delivering exceptional service consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple customers. CSRs also support order processing to ensure efficient operation of the site. Associates are expected to meet company objectives in performance, safety, and quality and comply with all corporate and site-specific policies. Essential Duties and Responsibilities Customer Service Process and input all customer orders. Run and print shipments from WMS. Run stock reports to check product availability. Generate all related paperwork and necessary information for customer work orders. Check all orders for special requests. Expedite orders as necessary, trace orders, and notify customers of activity concerning their merchandise. Follow up with other departments to ensure service standards are met. Ensure proper invoicing of accounts by verifying customers as required. Handle returned merchandise efficiently and ensure proper credit to the customer. Customer Interfacing Activities Maintain a good working relationship with customers by responding to inquiries and complaints concerning work orders, invoicing, shipments, and inventory management. Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes. Documentation Ensure accuracy of all receiving and shipping documents. Gather and maintain all data and records related to shipping and receiving activities. Assure receiving counts match packing lists and purchase orders and that shipping counts match picking documents. Prepare reports concerning customer service as required by supervisors. Assist in resolving any discrepancies. Data Entry Operate the computer terminal proficiently. Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., accurately and promptly. Clerical Oversee all paperwork associated with orders and maintain corresponding files. Answer phone calls and operate office machines and computers necessary to perform duties. Greet customers and visitors to the office. Effectively correspond with customers as required. Communication Answer incoming telephone calls cheerfully, courteously, and promptly. Promptly route each call to the proper party and take messages when necessary. Assist callers with general information and inquiries. Direct visitors to the appropriate department. Assist drivers at the check‑in window throughout the day. Other Duties (Site Specific) Cross‑train in other administrative staff functions to support the site and contribute to associated development. Work overtime as dictated by business requirements, whether mandatory or voluntary. Supervisory Responsibilities None Minimum Required Qualifications High school diploma or GED. One year experience in a customer service‑related capacity. Ability to work in unregulated temperatures within the warehouse during warmer and colder months (mild to moderate). Skills, Knowledge and Abilities Computer Skills Intermediate computer skills. Proficient with MS Office applications. Experience with WMS functions. Language Skills English (reading, writing, verbal). Business Writing Proficiency Strong ability to write clearly and professionally. Mathematical Skills Intermediate level to verify product quantities, count inventory, or perform other duties associated with handling, storing, and distributing client products. Other Strong attention to detail and ability to accomplish tasks in a timely manner. Ability to work with minimal supervision or guidance. Ability to multi‑task. Effective communication skills. Adaptability and ability to thrive in a fast‑paced environment. Preferred Qualifications 1‑3 years experience in warehouse/logistics support. 2‑3 years experience in a customer service‑related capacity. Physical Demands Occasional Handling/fingering, sitting. Frequently Bending. Constantly Walking and standing. Ability to lift, carry, and push/pull 21‑50 pounds. Reach above shoulder, reach outward, squat, or kneel. Work Environment The employee is rarely exposed to fumes or airborne particles, toxic, or caustic chemicals. The noise level in the work environment is usually low to moderate. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Compensation and Benefits Expected base pay range is – . Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding benefits is available through DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. If you are interested in learning the status of your application, you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr