IT System Administrator (Full-Time)

System Administrator

We are looking for an experienced System Administrator to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way.

Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Casino & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination.

We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times' Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025.

We are seeking passionate, service-oriented individuals to join our exceptional team. If you're ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!

Qualifications

• Effective communication skills required
• Flexibility in work schedule required
• Be able to work indoors and be exposed to various environmental contaminants including smoke
• 3+ years of hands-on experience as a System Administrator or in a comparable IT infrastructure role.
• Demonstrated experience administering a Microsoft 365 environment (Exchange Online, SharePoint, Teams, Entra ID/Azure AD, Intune).
• Strong, hands-on experience with VMware virtualization (vSphere, ESXi, vCenter).
• Proven experience with backup and recovery applications (e.g., Veeam), including backup configuration, monitoring, and restoration testing.
• Solid working knowledge of Windows Server, Active Directory, and core network services (DNS, DHCP, TCP/IP).
• Understanding of IT security best practices, patch management, and disaster recovery principles.
• Strong troubleshooting, organizational, and documentation skills.
• Ability to work independently, prioritize tasks, and communicate effectively with technical and non-technical staff.
• Availability to work flexible hours, weekends, holidays, and an on-call rotation as required by a 24/7 operation.
• Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives.
• Must maintain a positive attitude toward work and interface with others in a congenial and polite manner
• Must stay abreast of all rules and regulations to ensure compliance
• Must be able to obtain and maintain a Tribal Gaming License through the appropriate regulatory agency.
• Ability to lift and move equipment up to 50 lbs.
• Ability to work in a data center/server room environment and perform tasks involving bending, kneeling, and reaching.
• Extended periods of sitting, standing, and computer use.

Preferred Qualifications

• Prior experience in a casino, gaming, hospitality, or resort environment is strongly preferred.
• Relevant certifications such as VMware VCP, Microsoft 365 Certified, Microsoft Azure/Windows Server certifications, or CompTIA Server+/Network+.
• Experience with PowerShell scripting and automation.
• Familiarity with networking hardware, SAN/storage, and gaming/property management systems (e.g., player tracking, PMS).

Responsibilities

The System Administrator is responsible for the day-to-day administration, performance, security, and regulatory compliance of all gaming-related technology systems supporting the casino resort. This role oversees the integration, maintenance, and support of slot management, table management, cage and kiosk, hotel property management, and food and beverage point-of-sale platforms. The IT Gaming Manager partners closely with Slot Operations, Cage, Hotel, F&B, Finance, Surveillance, and Compliance to ensure systems are available 24/7, transactions are accurate, and all operations meet internal controls and gaming regulatory requirements.

• Administer, monitor, and maintain Windows Server environments, Active Directory, DNS, DHCP, and Group Policy.
• Manage and support the organization's Microsoft 365 environment, including Exchange Online, SharePoint Online, Teams, OneDrive, Entra ID (Azure AD), and Intune.
• Administer VMware vSphere/ESXi and vCenter virtualization infrastructure, including host management, virtual machine provisioning, resource allocation, and performance tuning.
• Configure, monitor, and maintain backup and disaster recovery applications (e.g., Veeam or equivalent), ensuring backups complete successfully, are routinely tested, and meet recovery objectives.
• Perform regular system patching, updates, and security hardening across servers and virtual environments.
• Monitor system health, capacity, and performance; proactively identify and resolve issues to minimize downtime.
• Respond to escalated help desk tickets and provide Tier 2/3 support for infrastructure-related issues.
• Maintain accurate documentation of systems, configurations, procedures, and changes.
• Support endpoint management, antivirus/EDR, and identity and access management initiatives.
• Participate in an on-call rotation and provide after-hours support as needed to maintain 24/7 operations.
• Assist with IT projects, upgrades, and rollouts as assigned.
• Adhere to all gaming regulations, internal controls, and organizational security policies.

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions associated with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. All Miccosukee Casino & Resort Team Members are expected to always conduct and carry themselves in a professional manner and to observe the Company's standards, work requirements and rules of conduct.

The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to reschedule shifts according to our business volume. You must be willing and available to fulfill these demands.

While performing the duties of this job, the team member will be regularly required to walk, stand, and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms to carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.

While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.