Dual Hotel Front Desk Supervisor

Job Description

Job Description

Charlotte City Center Market: This is a dual branded hotel: AC Marriott and Residence Inn by Marriott

• The AC Hotel offers exclusive benefits to its team members. If you take bus or rail, the hotel provides monthly passes at a reduced rate.
• We also offer our team members a special discounted price for parking your vehicle. Both are bi-weekly deductions based on which one you choose.
• Hourly Incentive Plan based on guest satisfaction. Details of the above will be shared during your interview.

What Makes a McKibbon Hotel Front Desk Supervisor?

As a key member of the front desk leadership team, the Front Desk Supervisor is accountable for the hotel’s front desk operations. Reporting to the Guest Services Manager and Assistant General Manager, the hotel’s Front Desk Supervisor will be responsible for maintaining the highest level of ethical leadership to lead the front desk team to deliver the highest standard of customer service while embracing the McKibbon Guiding Principles. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.

A Day in the Life:

• Front Desk Supervisor will be responsible for assisting with the overall performance of the property’s front desk department, including guest satisfaction, brand quality assurance, budget and labor. 
• You will supervise the daily operations of the front desk operations and front desk staff, including the supervision of shift closings, bank audits, and daily reports. 
• You will be responsible for scheduling the Front Desk Department and adhering to company labor guidelines to ensure proper coverage.
• Train all front desk staff as it relates to brand and company standards to maximize service culture. 
• Assist and promote everyone sells philosophy and champion the Daily Sell Strategy. 
• Implementation of front office programs to enhance the experience and provide leisure enjoyment for the guests.
• Inspect and ensure that safety and security standards are being maintained.
• Support guest experience and satisfaction in all operations ensuring problem resolution. 
• Conduct daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables.
• Accurately perform payment processing.
• Responsible for overseeing the Market (fully stocked, weekly inventory, place orders). 
• Assist the Executive Housekeeper as needed to inspect guest rooms and public area.
• Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Requirements

• Experience working in a hotel as a front desk representative (or equivalent).
• Experience with major hotel brands like Marriott, Hilton, or Starwood (highly desired). 
• The ability to work weekends, holidays, and evenings.
• Ability to ensure that hotel policies and brand standards are followed.
• Provide professional, positive and hospitable work environment.

Ideal Skills & Qualities:

• Excellent communication and problem-solving skills.
• The skills and experience to lead a team to consistently deliver exceptional guest service.
• Developing the leadership qualities of all staff.
• Maintaining positive relationships with associates to drive associate satisfaction.

Perks & Benefits Beyond the Basics: 

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: 

Benefits: Full Time Associates:  

• Comprehensive benefits package including medical, dental, and vision  

• Life insurance 

• Pet Insurance

• Short and long-term disability 

• Paid time off and holidays 

• Tuition assistance 

Financial & Occupational Wellness: All Associates 

• Competitive Compensation with incentives (incentives vary by position)

• 401K Savings Plan, 50% matching up to 10% of compensation

• Associate referral program 

• Brand and company training classes, workshops and conferences for career growth and development (varies by position)

Personal Wellness: All Associates

• Fundraising matching funds program 

• Team volunteer opportunities 

• 24/7 chaplain services 

• Exclusive hotel rate discounts 

Any state specific holiday, vacation or benefit requirements will apply.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.