Quality Management Director - SUD Services

Quality Management Director – SUD Services

At Easterseals PORT Health (ESPH), our mission is rooted in empowering individuals and strengthening communities. We are seeking a Quality Management Director with experience supporting adults with substance use challenges, recovery-oriented services, and SUD related treatment models.

This isn't just a job — you will help strengthen systems of care, protect individual rights, and ensure high quality, compliant services for adults on their recovery journey.

Your Role in Our Mission

As the Quality Management Director – SUD Services, you will lead quality improvement, compliance, and accreditation efforts for substance use and recovery‑focused service lines. You will collaborate closely with program leaders to promote evidence‑based practices, regulatory adherence, and person‑centered outcomes.

This role provides statewide on‑site and remote support and reports to the Chief Compliance Officer.

Why Join Us?

At ESPH, we believe in helping team members embrace their potential, build resilience, and thrive. In this role, you'll partner with passionate staff delivering life‑changing services and help ensure programs operate with excellence, accountability, and compassion.

This is a hybrid position with remote work from home and statewide travel to support programs across North Carolina. We also offer a comprehensive benefits package for benefits‑eligible positions.

Compensation & Benefits

• Competitive salary: $65,000-80,000 annually for this full-time exempt position
• Paid time off and paid holidays
• Full benefits package including Medical, Dental, and Vision benefits
• Life and Disability Insurance (company paid)
• 403(b) Retirement Plan
• Employee Assistance Program and legal services support

What We're Looking For

• Bachelor's Degree in a human services–related field from an accredited institution (required)
• Minimum of 4 years of experience working in substance use disorder treatment, recovery services, or related adult service lines
• Strong knowledge of SUD regulations, CARF, documentation standards, and evidence‑based practices
• Experience with quality improvement, audits, and accreditation activities
• Excellent communication, analytical, and organizational skills
• Valid driver's license, auto insurance, and ability to travel statewide

What You'll Do

Quality Improvement

• Manage Quality Improvement Projects and MIPS (Merit-based Incentive Payment System) development, tracking and performance.
• Collaborate with programs for continuous quality improvement on these measures.
• Develop measurement criteria for quality improvement initiatives and ensure criteria are used consistently to provide valid and reliable results.
• Participate in deployment of patient satisfaction surveys and reporting of results.

Consultation, Training & Program Support

• Provide regular, on-site consultation statewide to programs; provides training, guidance and support on assurances, compliance and improvement efforts.
• Provide technical and clinical expertise regarding regulatory questions.
• Convene and lead ad hoc committees as needed to ensure service line initiatives are implemented consistently and effectively.

Accreditation, Compliance & Audit Oversight

• Participate and lead accreditation activities to ensure continuous accreditation for agency.
• Assist with the development of new and revised policies and procedures in compliance with state and federal regulations.
• Oversee and coordinate audit and recoupment activities.
• Participate in and help facilitate quarterly Quality Management Committee meetings.

Risk Management, Human Rights & Safety

• Facilitate and participate in quarterly Human Rights Committee meetings.
• Facilitate and participate in Internal Risk Assessments to ensure compliance prior, during and following critical incidents.
• Investigate complaints and grievances and reports findings to other departments and oversight agencies as appropriate.
• Reports to Chief Compliance Officer, updates on service line issues that impact the agency.

About Easterseals PORT Health

Easterseals PORT Health is a trustworthy and compassionate partner, providing exceptional services in disability, mental health, and substance use to help our neighbors live their best lives. Purpose, dedication, and empathy drive our in-person and telehealth service delivery. Our 2,600-member team provides more than 10.2 million hours of meaningful support to 40,200 kids, adults, and families in 11,000 home, facility, and community locations across North Carolina and Virginia.

Easterseals PORT Health is an Inclusive Culture, Different Voices, Embracing Potential, Authentic Self, and Learning and Growing (IDEAL) organization.

Applicants of all abilities are encouraged to apply!

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.