General Manager

General ManagerCompany: Student QuartersCommunity: Berkely House, Cherry Street, and HudsonReport To: Regional Director or Area ManagerJob Type: Full-Time, Exempt, SalariedLocation: On-site, One LocationCompensation: $75,000 to 80,000 per yearSchedule: Monday-Friday, 8-hour shifts, and on-call. Some weekend and night shifts may also be required from time to time.Summary: Responsible for the overall management of an apartment community, including, but not limited to, personnel management, strategic planning, financial management, risk management and outstanding customer service and resident retention programs.Roles and ResponsibilitiesPersonnel Management:Manage high-quality on-site staff through the implementation of effective recruitment, training, coaching and development programsEffectively perform and document appropriate employee evaluations, including, but not limited to, performance reviews and corrective action reviews, and termination paperworkProvide training and motivation to leasing staff and ensure group training sessions are conducted as neededDirect the entire turn process per company standardsEffective time management and general organization skills.Strategic Leasing Management:Effectively maintain product knowledge of the community and competitive communities through consistent evaluation of market conditions and trends. Ensure that leasing staff develop similar knowledgeEffectively show, lease, and move in prospective residentsDirect efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancyFinancial Management:Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustmentsDevelop yearly operating budgets/forecasts. Accurately prepare and convey all operational and financial data to the Regional Director in a timely manner. Be responsive and receptive to owners' needs, goals, and objectivesMonitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followedAnalyze and evaluate monthly financial statements. Write clear and concise variance reports to substantiate the analysisCustomer Service:Manage an excellent customer service programManage resident retention and service request follow-up programsMonitor an effective preventative maintenance programMonitor service request turnaround and ensure the responsiveness of the maintenance staffAdministration & Risk Management:Accurately complete required reports as outlined in the SQ standards as well as additional reports requested by owner and/or supervisor(s)Perform apartment inspections quarterly as well as prior to move-in and move-outManage property risk effectively by communicating incidents and potential liabilitiesResponsible for the general upkeep and cleaning of office, clubhouse, and buildingsPerform other duties as assigned by the supervisorJob RequirementsSkills, Experiences, & Qualities:A minimum of two years of property management experience highly preferredA working knowledge of Entrata Software is highly preferredHigh school diploma or equivalent is highly preferredA college degree or extensive experience in property management is preferredAbility to perform intermediate mathematical functionsAbility to understand and perform all on-site software functionsMust have experience with managing a team of peopleIntermediate knowledge of Microsoft and Google platformsVerbal and written communication skillsCreate relationshipsProfessional and neat appearanceNAA or lease auditing experienceExperience in effectively managing a property's curb appealPhysical demands:Must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.Regularly required to stand; walk; reach with hands and arms, and climb stairs, stoop, or squat.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Job QualificationsQualifying requirements:Must be able to pass a background checkMust be able to pass a General Manager AssessmentAbility to analyze and evaluate monthly financial statements and develop yearly operating budgets/forecastsExcellent verbal and written communication skillsMust be able to work any of the seven days of the week and overtime hours when requested.Travel may be required as necessary to attend training and other company functionsAbout Us:Student Quarters is your front door to campus and the perfect living space to connect with the community around you! We encourage the engagement of students with their surroundings through premier apartment locations and exciting events centered around local businesses, restaurants, attractions and, of course, campus. No matter how you live, live SQ.What we are offering:Competitive Salary, Commission, and Bonus Pay EligibilityDental, Health, and Vision Insurance401k OptionsShort Term and Long Term Disability and Company Paid Voluntary LifePaid Time Off, including a day off on your birthdayPaid Holidays and Floating Holidays16 Hours of Paid Volunteer TimeLGBTQ+ Friendly WorkplaceAge-InclusiveHiring Heroes ProgramParental leaveMission:To deliver enriching experiences and exceptional results for our investors, employees, and residents.Vision:Be the preeminent partner for investors, employees, and residents in the student housing sector.We Collectively Stand Behind Our Five Core Values:Steady in all seasonsQuestion the status quoUnparalleled engagementAuthentic and genuineDedicated to we before me