IT Purchasing and Operations Specialist

Job Description

Job Description

ContinuServe is a tech-enabled outsourcing firm that partners with clients to provide finance, accounting, human resources, and technology services. We have deep category knowledge and deliver personalized service to help businesses impact their bottom line. We provide strategies that streamline and strengthen operations in today’s fast-paced environment.

We Are Built for the Pace of Possibility.

Our MSP team specializes in providing IT Services, IT Support on-premise or remote, COLO support, IT consulting, and Cloud hosting and services. Our team is comprised of experts in infrastructure, applications, business processing, and project management. Our clients include high-tech start-ups, small to mid-sized companies, large enterprises, and local branches of well-known global titans.

Purpose of the Job

The IT Purchasing and Operations Coordinator will be responsible for coordinating IT purchasing, service delivery, and helpdesk operations to ensure a seamless and high-quality client experience. The position serves as a key liaison between customers, vendors, and internal teams, driving efficient processes, accurate billing, and continuous improvement in service delivery.

Business Oversight

 

1. Respond to customer requests for purchases of IT hardware or software.
2. Create and deliver sales quotes and invoices to customers related to purchases.
3. Coordinate closely with our vendors and partners on quotes and product purchases.
4. Coordinate IT service delivery with customers and ensure that our clients receive high-quality customer service.
5. Monitor the helpdesk ticket queue and ensure tickets are assigned to appropriate engineers.
6. Schedule and assign IT service requests to engineers and follow up on aging tickets.
7. Coordinate the timely delivery and accuracy of billing reports to customers.
8. Train staff/engineers on operational procedures, including ticket handling, and time entry.
9. Revise and refine operational procedures as needed.
10. Work closely with the Operations management to implement ongoing improvements to our service delivery.

Supervisory responsibilities

1. None

Fiscal responsibilities

1. None

Extent of Public Contact

1. Frequently serves as a representative of ContinuServe to various organizations within the industry and broader community, displaying courtesy, tact, consideration, and discretion in all interactions.
2. Continually serves as a representative of ContinuServe to the clients, displaying courtesy, tact, consideration, and discretion in all interactions.

Knowledge and Skills
Required:

 

• 2+ years of experience in administrative support or IT purchasing, with exposure to procurement processes and vendor coordination
• 2+ years of customer service experience, preferably within the IT services or technology environment
• Hands-on experience working with Helpdesk ticketing systems to manage and track service requests
• Working knowledge of information technology fundamentals and proficiency in Microsoft Excel
• Highly detail-oriented, with strong written and verbal communication skills
• Proven ability to manage multiple priorities and handle tasks efficiently in a fast-paced environment
• Energetic and collaborative, with strong interpersonal skills and a customer-focused mindset

Computer proficiency

• Proficiency in Microsoft Office (MS Excel, Powerpoint, MS Word)

Preferred:

• B.S. in information systems or related field is desired.
• Some experience working with SAP, QuickBooks, and other procurement applications

Behavioral Competencies

• Ability to manage priorities and functions
• Excellent communication skills
• Excellent interpersonal skills
• Strong initiative and ability to manage multiple tasks and projects

Physical Demands
This position requires daily use of fingers, talking, sitting, listening, and vision.  Equipment used includes, but is not limited to: computers and keyboards, calculators, writing utensils, paper, and telephones.  On a frequent basis, employee must be able to lift up to 40 pounds. 

Working Conditions & Environment
The employee must be willing to work at a location in a small to mid-sized office setting, plus attend client conferences and meetings that may or may not be held during the workday. Travel to other ContinuServe locations or client offices may be necessary, as well as physical presence at company meetings with other offices throughout the globe.

Job Type: Full-time
Pay :  $70,000–$80,000, commensurate with experience.

Benefits: Comprehensive benefits package including paid time off, paid holidays, 401(k), and health insurance coverage, including medical, dental, vision, and life insurance.

ContinuServe is an Equal Opportunity Employer committed to a culturally diverse workforce. We are committed to providing an inclusive environment based on mutual respect for all candidates and team members. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, height, weight, marital status, gender identity expression, disability status, protected veteran, or other legally protected status by state or federal law.

 

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