Senior Compliance Associate

Our Mission: Hospital-Quality Care, Everywhere. The healthcare industry still relies on faxes and phone tags to coordinate critical care for patients at home. We think patients and the clinicians who serve them deserve better than a system stuck in 1995. Verse Medical is building the modern software infrastructure to make it happen. We're a well-funded Series C company (backed by General Catalyst, SignalFire, and Sapphire Ventures) on a mission to heal a fragmented system. Our platform connects the dots between providers, payors, and patients, ensuring people get the high-quality care they need, reliably and right where they live. We’re growing fast and looking for people who are driven by this mission to join us! Our Values: The Principles That Guide Us Our values are the operating system for how we work together and with our partners. They aren't just words on a wall; they are the principles we bring to every decision, every day. We are transparent, upfront and direct. We operate with honesty and clarity. We share information openly, the good and the bad, and believe that direct, respectful feedback is the foundation of trust and progress. We value speed of iteration. We are building something new, which means we learn by doing. We prioritize rapid iteration and getting solutions into the hands of users, believing that progress is more valuable than perfection. We give 110% effort, 30% of the time. We are passionate about our mission, and there are moments that require us to go the extra mile. We believe in focused intensity when it counts, balanced by a sustainable pace that keeps our team energized for the long run. We empathize with customers to a fault. When our users face a problem, we own it. Instead of asking them to change, we ask ourselves, "How can we make this better?" We believe true innovation comes from deep empathy and a relentless focus on solving the real-world challenges of healthcare. About the Role Verse is looking for a Senior Compliance Associate to independently own the ongoing pieces of our compliance program. This role is a mix of desk work and hands‑on facility work: you'll track and manage the ongoing pieces of our compliance program (policies, certifications, audits, documentation, deadlines), and you'll also be the on‑site point person when third‑party auditors or inspectors visit our facility — walking them through the space, answering questions, and making sure what's on paper matches what they see in practice. This role requires someone who has been through the audit experience before, ideally in a healthcare or DME/DMEPOS setting, and knows firsthand what regulators and accrediting organizations look for. This is a great fit for someone who is detail‑oriented, comfortable operating with a high degree of autonomy, and who takes ownership of following through on open items until they're closed — including when that means pushing back on internal stakeholders to protect compliance standards. What You’ll Do Compliance Operations & Tracking Maintain and update compliance trackers, calendars, and checklists (licenses, certifications, permits, renewals, training completions, audit action items, etc.) Monitor upcoming deadlines and proactively flag items before they become urgent Organize and maintain compliance documentation and record‑keeping systems, ensuring materials are audit‑ready at all times Support internal audits and external inspections by gathering documentation, coordinating schedules, and preparing materials Draft and update standard operating procedures (SOPs), checklists, and job aids as processes evolve Assist in preparing reports and dashboards summarizing compliance status for leadership Help onboard and track completion of required trainings/certifications across teams Site Visits & Auditor Walk-Throughs Serve as the on‑site point of contact when third‑party auditors, inspectors, or regulatory officers visit Verse's facility Coordinate scheduling and logistics ahead of each visit, ensuring the facility and relevant staff are prepared Accompany auditors throughout the on‑site walk‑through, answering questions and facilitating access to documentation, staff, or areas of the facility as needed Take detailed notes during the walk‑through, including any observations, findings, or requests made by the auditor Conduct internal “pre‑visit” walk‑throughs beforehand to proactively identify and resolve issues before an official visit Compile and distribute post‑visit summaries, tracking any corrective action items through to resolution Build working relationships with internal teams so facility staff are consistently audit‑ready, not just before a scheduled visit Escalate urgent or high‑risk findings promptly to compliance leadership Cross-Functional Support Serve as the go‑to resource for compliance questions from staff, using judgment on what to resolve directly versus elevate to the Director of Compliance Operations Support the rollout of new policies or procedures, including communication and training logistics Assist with special projects (e.g., new regulatory requirement rollouts, audit prep, policy revisions) What We're Looking For 3+ years of compliance experience in a healthcare setting (required) — DME/DMEPOS, home health, or another Medicare-regulated provider/supplier environment strongly preferred Direct, hands‑on experience being audited — you've personally supported or led a company through a Medicare audit, accreditation survey, state inspection, or similar regulatory review (required) Strong organizational skills and comfort managing multiple ongoing trackers/deadlines simultaneously with minimal oversight Excellent attention to detail — comfortable being the person who catches the small thing others miss Clear written and verbal communication skills, including writing up findings and communicating directly with regulators, auditors, and senior stakeholders Comfortable working both independently at a desk and in person on the facility floor, including hosting external auditors/inspectors Professional presence and composure when representing Verse to outside auditors or regulatory officers, including under pressure or unannounced visits Proficiency with spreadsheets/trackers (Excel/Google Sheets) and general office tools; experience with compliance/GRC software a plus A proactive, ownership‑driven mindset — someone who can independently identify gaps, close the loop on open items, and know when and how to ... Nice to Have Direct DME/DMEPOS experience specifically, including familiarity with the Medicare DMEPOS Supplier Standards and accreditation process Experience building or improving compliance tracking systems/processes from scratch Experience mentoring or training junior team members on compliance processes Logistics Schedule: Monday–Friday standard business hours, with hybrid work options On‑site expectations: Located in New York City, NY and able to be in the office at least 4 days per week, and required to be in the office 5 days during all site visits #J-18808-Ljbffr