Customer Service Specialist - Portland, OR

Customer Service Specialist - Portland, OR At the Commerce Bank of Washington, we believe that delivering exceptional service to our clients is the single most important function we perform in our role as bankers. We are dedicated to enriching professional, nonprofit and business organizations by providing them and their principals with highly personalized banking and financial services from experienced bankers committed to long‑term banking relationships. We are looking for a Customer Service Specialist in Portland, OR . This role is responsible for supporting clients by identifying and addressing their banking needs, processing account and service requests, resolving issues, and coordinating across bank teams to ensure a seamless and efficient client experience. Essential Functions Responsible for identifying and addressing clients' business needs by providing a variety of services to clients which may include opening accounts, accepting and processing banking requests, performing address changes, issuing and activating banking cards, etc. Answers questions, receives, researches and resolves clients' problems either through direct personal action or by referring clients to an alternative bank resources. Serves as a liaison between other areas of the bank to ensure customer issues are resolved. Performs other tasks or special projects as assigned. Qualifications High School degree or equivalent and 4+ years of banking/finance, bank operations or other directly related customer service experience. A combination of education and experience may meet requirements. Knowledge of banking products, services, operational procedures, and processes. Strong customer service and communications skills, both verbal and written. Ability to resolve problems and multitask. Strong research and organizational skills. Working knowledge of Microsoft products, including Word and Excel. Benefits Medical, Dental and Vision Insurance – START DAY ONE! Life and Disability Insurance, Paid Paternal Leave, and Adoption Assistance Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience Mental health benefits, including coaching and therapy sessions Tuition Reimbursement for qualifying employees Employee Ambassador preferred banking products This position is eligible to earn a base salary in the range of $63,000 - $65,000 annually depending on job‑related factors such as level of experience. This position will be open until filled. All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations. Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law. It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran. Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at View email address on click.appcast.io or View phone number on click.appcast.io. Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact. The Commerce Bank a division of Zions Bancorporation, N.A. Member FDIC #J-18808-Ljbffr The Commerce Bank of Washington