Luxury Sales Specialist

Luxury Sales Specialist

Luxury Sales Specialist operates as a brand ambassador who focuses on providing exceptional customer service and information on our vehicles with the objective of educating our customers on our products.

Requirements and Qualifications

• 2 years of sales experience in the high-end luxury industry (clothing, jewelry, auto, etc.)
• Passion for providing exceptional customer experience with excellent customer service skills, and a desire to deliver top-notch customer service principles and practices
• Positive, enthusiastic, and passionate about the automotive industry
• High level of proficiency and knowledge of computers, mobile devices, smartphones, and software applications (esp. MS Office, Google Docs, etc.)
• Experience with CRM applications (Salesforce) desired
• Technologically savvy with the ability to easily maneuver and troubleshoot vehicle technology features
• Strong professionalism and personal presentation
• Strong sense of teamwork with the ability to also work independently and efficiently
• Great attention to detail, highly organized, and excellent verbal, written, and interpersonal communication skills
• Ability to work evening hours, weekends, and holidays
• Must have a valid Driver License and be insurable

Duties and Responsibilities

• Be the ambassador for the brand and O'GARA - greet and welcome all customers entering the showroom, assist with controlling the customer flow and traffic, offer beverage service
• Deliver exceptional customer service - engage, educate, and excite prospective customers on the brand, vehicles, promotions, and events
• Tour the customer around the showroom and exterior lot showcase and highlight the vehicles and merchandise, introduce to key personnel, and discuss current and upcoming promotions and events
• Become the subject matter expert - attend required training classes and sales meetings; obtain the necessary training for factory certification and product knowledge for each model; be up-to-date with any brand and company communication as well as any vehicle alerts, recalls, etc., and help effectively communicate information to involved parties; master all respective brand products - models, stats, price ranges, years, colors, vehicle optionality, and brand competition
• Utilize the brand, CRM databases, and tools to achieve and exceed target CRM goals (as set by management) for outbound phone calls, emails, texts, written communication, appointments, follow-ups, and test drives
• Ensure all new and current customer contact information and interactions are entered and/or updated into the CRM database promptly
• Gather basic information to elegantly "hand over" and introduce/transition the customer to sales team, skillfully utilize the "up system" for sales team
• Actively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual and store (vehicle and merchandise) sales, and KPI targets set by management
• Tour and educate customers before and during test drives; ensure all required protocols, policies, procedures, and safety precautions are followed on all test drives
• Present management all offers made by customers to purchase vehicles; assist with compiling all information necessary to complete the deal
• Communicate and work with Porters to prepare and stage vehicles in advance of any scheduled appointments or deliveries; for deliveries ensure all keys, accessories, etc. are prepared and ready for the customer, prepare and coordinate for the reveal ceremony
• On deliveries, execute customer documents; tour, educate, and highlight customers on vehicle functions, highlight vehicle features and functions; assist customer with setting up all personal vehicle preferences and sync mobile devices; partner with management to deliver an exceptional customer experience through gifting, meals, photos/videos, etc.
• Assist customer with troubleshooting vehicle technology features, provide house-call service for customers in the immediate area (as needed)
• Promote brand, company, vehicles, and events thru company social media accounts
• Attend on-site and off-site brand and company events as scheduled by management
• Effectively work and communicate across all departments (Finance, Service, Parts, Preowned, Marketing, etc.)
• Participate in opening/closing showroom procedures
• Perform additional responsibilities as assigned by Managers

Benefits

• Health, dental, and vision coverage for employee
• 401k Plan
• Paid time off
• Paid training, growth opportunities
• Employee vehicle purchase plans
• Discounts on products and services
• Long-term job security

Compensation: minimum wage plus commission

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.

O'GARA Westlake Village