Ecommerce Delivery Lead

job summary:
Our West Michigan Client is looking for a Delivery Lead for their ecommerce projects. This can be a remote role with quarterly onsite visits.

 
location: Telecommute
job type: Contract
salary: $50 - 70 per hour
work hours: 8am to 5pm
education: Bachelors

responsibilities:
Responsibilities Delivery & Release Planning

- Act as the primary Project Coordinator for the Backend Cart team.

- Build and maintain release plans for cart and checkout work, sequencing features, enhancements, and fixes across sprints and Program Increments (PIs).

- Drive the team's execution against larger planned initiatives, going beyond tracking progress to actively resolve schedule, scope, and capacity risks before they become delays.

- Personally chase down blockers, open decisions, and cross-team dependencies until they are resolved.

- Use sprint and PI ceremonies as tools to drive execution, not as an end in themselves, and keep the team focused on committed outcomes.

- Coordinate release readiness, deployment windows, code freezes, and go/no-go decisions for SAP Commerce Cloud releases.

Stakeholder & Program Coordination

- Partner with TPOs to turn priorities and roadmap commitments into achievable, sequenced delivery plans.

- Work with RTEs on PI planning, program-level dependencies, and execution across the release train.

- Engage business stakeholders to align on scope, timelines, and trade-offs, and provide clear status on progress, risks, and decisions needed.

- Proactively communicate schedule changes, risks, blockers, and release impacts to all affected teams and stakeholders so there are no surprises.

- Manage dependencies with adjacent teams, including front end/app, payments, tax, promotions/pricing, inventory, and order management.

- Plan delivery around peak retail periods and business calendars (holiday, ad events, major promotions).

Team & Vendor Coordination

- Coordinate day-to-day delivery across a blended team of team members and vendor/SI partner resources, including onshore/offshore hand-offs.

- Track delivery against agreed milestones and quality expectations, escalating gaps as needed.

Quality & Production Stability

- Partner with QA to make sure high-risk cart and checkout flows have strong regression, integration, and performance test coverage.

- Support incident triage and communication for cart/checkout production issues, and follow through on root-cause actions.

qualifications:
- 4+ years of experience in delivery management, project management, and/or Scrum Master roles.

- Experience delivering on SAP Commerce Cloud (Hybris) or another enterprise eCommerce platform.

- Working knowledge of cart and checkout domains: pricing, promotions, payments, tax, and order submission.

- Experience working in a scaled Agile environment alongside RTEs and Product Owners.

- Experience coordinating delivery across internal and vendor/offshore teams.

- Excellent written and oral communication skills, including explaining technical risk to business stakeholders.

- Highly organized, with a proven ability to manage multiple priorities, timelines, and dependencies at once.

- Track record of proactive, transparent stakeholder communication.

- Demonstrated history of driving complex technical initiatives to completion through hands-on execution, not just reporting on them.

Preferred Skills & Experience

- SAFe experience (PI planning, ARTs) and/or certification (SAFe, CSM, PSM, PMP).

- Retail or grocery eCommerce experience, including omnichannel fulfillment.

- Familiarity with checkout and payment processes.

- Experience using monitoring tools (e.g., Datadog) to track checkout health and order errors.

skills:
Agile,Backend,Datadog,Hybris,IT Leadership,monitoring tools,Release Planning,SAP,Scrum Master,communication,oral communication,communications,Excellent written and oral communication,Coordinate,Coordination,Highly organized,committed,Proactive,Proactively,PMP,ARTs,delivery management,project execution,Digital Commerce,eCommerce,incident triage,omnichannel,offshore,order management,Program Coordination,project management,QA,retail,risks,risk,promotions,Commerce Cloud,stakeholder communication,inventory,pricing

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.




Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.