Clinical Resource Coordinator, JM Apherisis, Jackson Main, FT, DAys

Position Details Department: Jackson Memorial Hospital - JM Apheresis Address: 1611 NW 12th Ave, Miami, Florida, 33136 Shift details: Full‑Time, Days Why Jackson Jackson Memorial Hospital is the flagship hospital for Jackson Health System and has been a beacon of medical excellence and community care for more than a century. Throughout its rich and storied history, Jackson Memorial – located in the heart of Miami – has been ground zero for some of the world’s greatest medical breakthroughs and important moments in South Florida. It has grown into one of the nation’s largest public hospitals, and one of the few that is also a world‑class academic medical center, with a proud mission and proven success. Jackson Memorial is an accredited, tertiary teaching hospital with 1,500 licensed beds, where nearly every medical specialty is provided by some of the world’s most skilled and highly regarded multidisciplinary teams of healthcare professionals. Summary The Clinical Resource Coordinator is a professional member of the health care team who has 24‑hour/7‑day accountability for the coordination, monitoring, and management of patient care resources to promote cost‑effective delivery of patient care services at the appropriate level while maintaining a standard of quality patient care for all patient populations. The Coordinator acts as a resource to all levels of staff in defining, implementing, and evaluating patient care and nursing practice standards utilizing clinical expertise, the nursing process, current concepts and principles of case management, utilization management, disease management, quality improvement, clinical practice, and health care trends. The Coordinator maintains compliance with current and new regulatory standards and promotes such compliance as part of daily operations among all team members. The Coordinator performs specific job criteria and performance standards according to prevailing applicable Jackson Health System, professional, and regulatory standards. Responsibilities Leads the assessment, planning, implementation, and evaluation for new department models and initiatives. Identifies practice issues, systems issues, and trends utilizing medical criteria, clinical data systems, and protocols. Performs problem resolution activities to maintain quality patient care. Presents at administrative meetings. Monitors Case Management and Social Work metrics and productivity including length of stay, case mix index, discharge barriers, resource utilization, discharge planning, and level of care. Provides management oversight of patient throughput, assessment, and evaluation to determine appropriate level of care and admission status (inpatient, observation, outpatient procedure), from point of entry through discharge. Follows up in the outpatient setting for patients enrolled in the CRM Placement EDP program. Visits facilities to evaluate and determine patient appropriateness in the current level of care as needed when the Manager for Clinical Resource Management is unavailable. Works with the Manager for Clinical Resources Management to transition CRM Placement EDP program patients to the appropriate level of care. Oversees Clinical Care Coordinator performance regarding medication, treatments, pain status, discharge plans, and individualization of the plan of care, including reinforcing teachings and discharge planning. Maintains leadership visibility, supports service excellence initiatives, and focuses on improved employee satisfaction. Rounds on patient units to identify barriers to staff performance and discharge barriers. Creates and implements Corrective Action Plans (CAP) for problem resolution and escalation of issues preventing efficient performance. Coordinates day‑to‑day CRM operations for designated areas, including program development, implementation, outcomes, staffing, liaison with PROS, MCOS, regulatory/community agencies, revenue cycle department, length‑of‑stay initiatives, physician adviser activities, and evidence‑based practices. Provides management oversight for referral and problem resolution of complex discharges. Collaborates with family, attending physician, Chief Utilization Officer, Utilization Management Committee, and discharge services providers for a safe discharge plan. Conducts concurrent review of employee schedules for appropriate staffing coverage based on patient census. Collaborates with the Chief Utilization Officer on the Utilization Management Committee, case consultation activities, negotiation of patient placement, and evaluation of the patient's medical plan of care. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect, and Expertise). Performs all other related job duties as assigned. Experience Generally requires 3 to 5 years of related experience. Education BSN or Bachelor’s degree in a related field is required. A Master’s degree is preferred. General Competencies Ability to analyze, organize, and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job‑appropriate technology and software applications. Management Competencies Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources. Skill in monitoring and assessing performance to make improvements or take corrective action. Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to plan, implement, and evaluate programs; establishing goals and objectives; recognizing, analyzing, and solving a variety of problems. Teaching competencies: Ability to understand, respect, and accommodate patients’ preferences and needs with regard to their individual beliefs, customs, and practices. Ability to clearly, accurately, and effectively provide information to doctors, nurses, patients, and family members. Ability to show compassion, patience, and maintain a non‑judgmental approach to patients, families, employees, and customers. Unit Specific Must have clinical knowledge, skill, and ability to fully and accurately complete all required unit competencies, as indicated in the unit competency check‑list. Knowledge and management skills identical to the Management Competencies section. Skill in monitoring and assessing performance to make improvements or take corrective action. Skill in using logic and reasoning to identify strengths and weaknesses of alternative solutions. Ability to plan, implement, and evaluate programs. Ability to establish goals and objectives. Ability to recognize, analyze, and solve a variety of problems. Credentials Valid Florida RN license is required. American Heart Association Basic Life Support (BLS) and any additional applicable life support certification for Healthcare Providers is required upon hire, with at least 6 months validity and maintenance at JHS for the duration of employment. Must maintain valid and current unit‑specific and organizational skills, competencies, certifications, and licenses as required by regulatory and/or nursing standard of practice for the specialty. Equal Employment Opportunity Statement Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. #J-18808-Ljbffr Jackson Health System