879148 - EMPLOYMENT SECURITY REPRESENTATIVE II - 40047017

Employment Security Representative II - 40047017

The State Personnel System is an E-Verify employer. Agency: Commerce Working Title: Employment Security Representative II Pay Plan: Career Service Position Number: 40047017 Salary: $39,200 Posting Closing Date: 07/22/2026 Total Compensation Estimator Tool JOB TYPE: FULL TIME / CAREER SERVICE POSITION LOCATION: Miami, FL (relocation benefits are not available for this position)

Your Specific Responsibilities:

• Provides information and recruitment assistance to employers in the Miami area as part of the Economic Development efforts for South Florida.
• Market Management Services functions and programs throughout the local community through visits to employers, community organization, and private agencies.
• Conduct group and or individual orientation, informing customers about labor market information, job qualification employers demands (job criteria) and training opportunities available through community resources and refer as appropriate.
• Assist in eliminating barriers to participation and job opportunities in the community by instructing customers in job interviewing techniques, resume' preparation assistance, etc.
• Refer customers to community resources for appropriate employment related services and perform placement services as required to foster and further economic development for the people in our community.

Required Knowledge, Skills, and Abilities:

• Knowledge of the labor exchange process
• Strong customer relations skills
• Computer application skills and working knowledge/experience using Microsoft applications
• Ability to promote and market Career Center
• Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing
• Ability to work effectively as part of a team
• Ability to utilize problem-solving techniques
• Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service
• Skilled in group presentations, workshop instruction and/or facilitation
• Ability to deal with the public in a tactful, courteous and effective manner
• Knowledge of the basic principles of counseling and case management
• Ability to conduct effective interviews
• Ability to establish and maintain effective working relationships with others
• Ability to work independently by planning, organizing and coordinating work assignments

Qualifications:

• As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
• Minimum: The incumbent must possess or obtain certification as a workforce Professional (Tier 1) within 12 months of employment in the position.
• Required to travel locally and must furnish own transportation.
• Preferred: One year of experience in customer service. One year of experience in performing presentations and training.

Our Organization and Mission:

FloridaCommerce works across the state to support Florida's economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. In collaboration with our partners, we salute our nation's veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets. FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD View phone number on click.appcast.io or the Florida Relay Service 711.)

The Work You Will Do:

• Assists employers throughout the Region as part of economic development efforts for South Florida job openings in EmployFlorida.
• Work with Employers on recruitment and pre-screening of employees prior at Job Fairs/Recruitments; marketing local programs such as On-the-Job Training (OJT) and Employed Worker Training.
• Refer job seekers to employers and perform placement services as required to foster and further economic development in our Region.
• Ensures that the job orders in EmployFlorida comply with Department of Economic Development (FLORIDA COMMERCE) and Equal Employment Opportunities (EEO) requirements.
• Assist in eliminating barriers to participation and job opportunities in the community by instructing customers in job interviewing techniques, resume' preparation assistance, etc.
• Refer customers to community resources for appropriate employment-related services and perform placement services as required to foster and further economic development for the people in our community.

The Difference You Will Make:

You will assist in helping Floridians obtain wage replacement benefits for qualified individuals who are out of work through no fault of their own. Your knowledge and skills will be utilized to help our citizens.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida's economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce's available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

Where You Will Work:

Miami-Dade County the most southern portion of the mainland of Florida. According to a 2019 census report, the county had a population of 2,716,940, making it the most populous county in Florida and the seventh-most populous county in the United States. It is also Florida's third largest county in terms of land area, with 1,946 square miles (5,040 km2). The county seat is Miami, the principal city in South Florida. Miami-Dade County is one of the three counties in South Florida that make up the Miami metropolitan area, which was home to an estimated 6,198,782 people in 2018. By population, Miami-Dade is the largest majority-minority county in the United States with over 69.4% of the population being of Hispanic and Latino descent. The county is home to 34 incorporated cities and many unincorporated areas. The northern, central and eastern portions of the county are heavily urbanized with many high-rise buildings along the coastline, including South Florida's central business district, Downtown Miami. Southern Miami-Dade County includes the Redland and Homestead areas, which make up the agricultural economy of the region. Agricultural Redland makes up roughly one third of Miami-Dade County's inhabited land area and is sparsely populated a stark contrast to the densely populated, urban northern portion of the county. Miami Dade County includes portions of two national parks. Everglades National Park to the west, which is inhabited by the Miccosukee Indians and to the east, you will find Biscayne National Park and Aquatic Preserve. We are known for some of the state's best-known beaches including Miami Beach and its famous Art Deco hotel district. Haulover Beach regularly hosts kite-making workshops and sells kites, which are perfect to fly in the grassy area overlooking Biscayne Bay. Bal Harbour Beach is a laid-back stretch of sand, is fringed with luxury condominiums and five-star hotels, has a jogging path winding around the mile-long beach, shaded by palms. Anglers often fall in love with the jetty at north end of beach which tourists and locals alike can be found in the tiny cafes in the nearby Town of Surfside or the elegant bistros in Bal Harbour Shops on any given day of the week. Surfside Beach is one of the few beaches in Miami Dade County that has no commercial properties encroaching on the sand no hotels, no shops, no restaurants blocking the mile long view of the lovely sand beach.

Working for the State of Florida has benefits!

• State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option)
• Retirement plan options, including employer contributions (
• Nine paid holidays and a Personal Holiday each year
• Annual and Sick Leave Benefits
• Student Loan Forgiveness Program (Eligibility required)
• Flexible Spending Accounts
• Tuition Fee Waivers (Accepted by major Florida colleges/universities)
• Ongoing comprehensive training provided
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