Lead Warehouse Technician

Lead Warehouse Technician

Our client, a HVAC and Refrigeration Organization company, is looking for a Lead Warehouse Technician for their supply store in Anchorage, AK location.

Responsibilities:

• Key point of contact for customers visiting our client Supply stores.
• Helping customers resolve parts or equipment issues and ensuring they receive high quality solutions quickly and accurately.
• This hybrid position combines both Customer Sales Associate and Warehouse Associate responsibilities.
• Provide customer support by identifying solutions and ensuring a high level of satisfaction.
• Partner with customers to grow sales by recommending related or complementary products.
• Utilize basic computer skills including Microsoft Word, Outlook, and Excel.
• Use Salesforce as needed (experience is helpful but not required).
• Process customer orders and handle inquiries, questions, or concerns related to Parts and Supply offerings.
• Maintain up to date knowledge of client products, promotions, and offerings to deliver a premier customer experience.
• Interact with customers both in person and over the phone.
• Execute quote and order management processes with accuracy, including entering quotes, invoices, and monitoring fulfillment.
• Stock, organize, and maintain product inventory to support smooth showroom and warehouse operations.
• Keep the warehouse and showroom clean, organized, and compliant with safety standards.
• Support warehouse operations, including forklift operation, inventory management, logistics coordination, and shipping/receiving.

Requirements:

• Lift up to 50 lbs as required.
• High School Diploma or GED.
• Experience in inside sales, retail, or a related field.
• Background in a fast paced, customer focused environment emphasizing customer service, continuous improvement, merchandising, organization, and safety.
• Proven ability to build and maintain strong customer relationships, even in challenging situations.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.