Operations Manager

deugro was founded in Frankfurt am Main and is the first company of the deugro group, where is has its focus on global project freight forwarding. Every day the industry and deugro face the challenges of the logistics industry and our employees use their expertise to ensure large cargo is transported safely, effectively, and efficiently, through innovative and creative logistical solutions. Become a part of our talented deugro team, as we look for a Operations Manager in The Woodlands (Houston), USA. Your tasks and responsibilities: Compliance with all FMC, DOT, TSA, and Customs regulations (US and Foreign) Develop and maintain Ocean/Air carrier relationships. Maximize profits through negotiation and operation excellence on various freight modes Development and maintenance of strong long‑term customer and vendor relationships Management and Execution of all daily operations of General Cargo Freight/Projects Management, training, mentoring, and motivation of assigned team members (new and existing) Identify and groom staff with potential for succession planning and communicate with HR and management accordingly. Responsible for team member performance management, training and development, performance appraisal and disciplinary action up to and including termination - as applicable. Lead, direct and support daily operations as well as spearheading the development and rollout of continuous improvement initiatives Direct, guide and support staff to delivery industry best practices Facilitate the provision of operational supports including import and export documentation, synchronization of origin/destination zone transport, customs formalities, and the overall scope of the door‑to‑door trade Ensure effective and timely delivery of customer commitments by the organization Create a challenging, rewarding, and open work environment that facilitates constructive communication and motivates performance. Constantly monitor cost control efforts within the department to achieve maximum profitability and timely issue of customer invoices Provide drive and motivation to the department, by leading from the front Ensure timely, attentive, and appropriate communication with internal and external stakeholders and ensure effective resolution of service and operational issues Monthly financial close of operational files, responsible for cost and revenue accruals and month end close processes Consistent excellence in Reliability, Professionalism and Teamwork Work constructively in a team-oriented environment to ensure customer & overseas offices requirements are met Ensure timely and accurate invoicing of operational files Follow code of conduct and ensure that same is followed by the ocean freight team Assist with business plans, budgeting and completing company reporting as directed Liaise with and provide advice to management, branches, overseas network regarding general cargo and project business as applicable Implement and validate Company KPI’s, SOPs and Directives Market & Industry Knowledge / Business Acumen: Knowledge in all major freight forwarding disciplines, e.g., air, sea, surface transport, Understanding of company strategy and products Understanding of company rules and guidelines Desired Attributes: Analytical and conceptual thinker, self-starter, and team player Professional image, polished presentation Strong relationship building and negotiating skills High energy and results oriented Driven and hungry to develop opportunities Seen as an influencer, Customer focused Detail oriented with strong planning, organizational, project management, and analytical skills Excellent client / management presentation skills Team player and ability to form, lead, and motivate a Team What you can contribute: Minimum 10-15 years of Freight Forwarding experience Minimum of 5-10 years of supervisory experience Bachelor’s degree preferred or education equivalence Excellent communication – Verbal & Written Positive attitude - Strong interpersonal relationships Detail orientated Focus – Pay attention to the customer’s needs and commit to exceeding them Problem solving ability Ability to analyze and interpret data Ability to learn and adjust Ability to work under pressure and resolve conflict Ability to influence and build relationships at all levels Budget and Business Plan ready What makes us the ideal choice? A family-owned company established in 1924, has evolved into a leading global specialist in project freight forwarding. Our expertise spans various cargo types including break bulk, out of gauge, dangerous goods, and oversized shipments. Complementing our core services are affiliated entities specializing in transport engineering solutions, global ocean transportation, and specialized transportation assets. We take pride in our commitment to employees, offering opportunities for long-term career growth, and flexible scheduling options. We eagerly seek candidates who possess enthusiasm, passion, and innovative thinking, valuing their ability to translate ideas into action through dedication rather than solely relying on their resume or career history. 480 Wildwood Forest Dr Ste 350, The Woodlands, Houston, TX 77380-4119 USA #J-18808-Ljbffr deugro