Quality Manager

Job Description

Job Description

About the Role:
The Quality Manager, also known as Quality Assurance Manager or QA Manager, is responsible for leading and maintaining a robust quality management system within a manufacturing environment. This role focuses on ISO 9001 compliance, continuous improvement, process optimization, and customer satisfaction. The Quality Manager plays a critical role in ensuring product quality, driving corrective and preventive actions, and supporting cross-functional teams in achieving operational excellence and regulatory compliance.

Responsibilities:

• Develop, implement, and maintain the Quality Management System in compliance with ISO 9001 standards and industry best practices
• Lead internal and external audit programs, including customer audits and regulatory inspections
• Drive corrective and preventive actions, root cause analysis, and nonconformance resolution using methodologies such as CAPA and 8D
• Collaborate with cross-functional teams including manufacturing, engineering, and design to ensure quality standards are integrated throughout product lifecycle
• Support design and development activities including design reviews, risk management, validation, verification, and design transfer to production
• Establish and monitor quality metrics, KPIs, and statistical process control methods such as SPC, SQC, FMEA, and DOE
• Oversee complaint handling, customer feedback, and product recall processes to ensure timely resolution and continuous improvement
• Lead and mentor quality technicians and team members, fostering a culture of quality and accountability
• Implement process validation, process improvement initiatives, and quality training programs across operations
• Prepare and present reports on quality performance, trends, and system effectiveness to leadership

Qualifications:

• Bachelor's degree in Engineering, Quality Management, or a related field, or equivalent work experience
• Minimum 3 years of experience with ISO 9001 quality systems in a manufacturing environment
• At least 1 year of experience managing or supervising quality personnel
• Strong knowledge of quality tools and methodologies including SPC, SQC, FMEA, DOE, CAPA, and root cause analysis
• Experience with MRP or ERP systems in a manufacturing setting
• Proven ability to lead process improvement initiatives and cross-functional teams
• Excellent written and verbal communication skills with strong interpersonal abilities
• Strong analytical, problem-solving, and organizational skills
• Proficiency with computer systems, data analysis tools, and reporting software

Desired Qualifications:

• Certification in quality management such as ASQ Certified Quality Manager (CQM) or Certified Quality Engineer (CQE)
• Experience in advanced manufacturing, electronics, materials science, or high-precision component production
• Familiarity with regulatory standards and compliance requirements in highly controlled industries
• Experience with risk management frameworks, validation protocols, and reliability engineering
• Knowledge of Lean Manufacturing, Six Sigma, or continuous improvement methodologies
• Demonstrated ability to drive operational excellence and cost reduction initiatives