Experienced Service Advisor

Dealership: L0780 Land Rover Troy Jaguar Land Rover Troy NOW HIRING Experienced Service Advisors! We’re looking for performance-minded individuals that will help us continue to drive success through our Service Department – to join a growing Fortune 200 company! Who We’re Looking For: Minimum 2 years of Service Advisor experience in a private, franchise, or dealership setting A team player who prioritizes customer experience and satisfaction Process driven, detail-oriented with strong accountability and a sense of urgency Solid automotive service knowledge (technician background is a plus) Acceptable driving record and a valid driver’s license in your state of residence What You’ll Do: Serve as the communicator and liaison between the customer and technician Develop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles Write accurate, profitable, and complete repair orders based on both customer needs and technician recommendations Present inspection results with confidence to close work, build value, and maximize customer pay Drive strong customer pay labor per RO and gross performance Control timelines, approvals, and expectations Maintain exceptional CSI, retention, and revenue metrics What We Can Offer You: Competitive, performance-based pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #J-18808-Ljbffr