Branch Manager

CREDIT UNION PROFILE

Del-One Federal Credit Union (Del-One) is a member-owned, financial cooperative and has been a part of the community for over 65 years. Del-One strives to be the members' financial partner for life. Del-One staff work as member advocates; learning about their needs and wants and helping them to find ways to reach their financial goals. Del-One is more than just a full-service financial institution with branch locations throughout Delaware. It is an organization that also embraces the community it serves.

In addition to being Delaware's largest credit union, Del-One has been recognized as a "Top Workplace" and "Best Credit Union". Del-One is strategically positioned to deliver on the organization's brand promise of providing value to its membership through innovative product development and exceptional service. Del-One continues to create compelling career and professional development opportunities up and down the organization recognizing the success of the credit union is driven by the engagement and strength of the team.

POSITION PURPOSE

Responsible for directing and administering the operational efforts of the Branch. Ensures that established policies and procedures are followed. Oversees provision of a full range of services to members and prospective members. Ensures that members are promptly and professionally served. Trains, directs, and supervises Branch staff.

Requirements

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective and efficient performance of Branch operations .

• Supervises work scheduling and workflow of daily routine operations.
• Ensures that operations are conducted in accordance with established Credit Union policies and with legal and regulatory requirements.
• Ensures Branch security. Opens and closes the building in accordance with set hours and tests security equipment quarterly.
• Acts as a Loan Officer; processing and approving member loans within established policies and limits.
• Supervises and assists with member services functions. Cross-sells Credit Union services.
• Implements changes to established policies and procedures within the Branch.
• Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.

Assumes responsibility for maintaining the proper cash controls.

• Ensures that all Branch transactions are balanced at the close of each day.
• Oversees individual accountability for the handling of cash and assists Tellers in resolving balancing problems.
• Controls and handles daily deposits in accordance with established policies and procedures.
• Periodically verifies cash in possession of Tellers and cash on the premises; submit weekly cash orders to Accounting to ensure the branch has sufficient cash on hand to handle member requests. Ensures staff members are available to verify shipment and ensures that appropriate signatures are on each cash strap with current date.

Effectively supervises Branch staff, ensuring optimal performance.

• Provides leadership through effective objective setting and communication.
• Directly supervises all Branch personnel. Ensures that high quality work and efficiency in operations are maintained. Determines work methods through assigning, directing, coordinating, and reviewing tasks.
• Conducts regular meetings with Branch employees to inform and train. Discusses areas needing improvement and changes in procedures.
• Conducts frequent meetings with Branch management staff to coordinate activities.
• Ensures that personnel are well trained in all phases of their respective jobs. Completes orientation of new employees in overall Branch procedures. Performs cross training as necessary. Conducts security training.
• Ensures that personnel are effective and optimally used. Determines appropriate staffing levels for proper utilization of human resources.
• Tracks individual progress and conducts performance appraisals on each employee. Formulates and implements corrective actions as needed. Recommends promotions for employees as appropriate. Provides leadership training to employees seeking management opportunities.
• Approves all sick leave, vacation, overtime, and time cards for each Branch employee. Keeps accurate payroll and attendance records.

Assumes responsibility for establishing and maintaining effective, professional business relations with members.

• Ensures that members' requests and questions are promptly resolved. Handles members' complaints.
• Ensures that members are informed of Credit Union services and policies. Counsels members regarding their financial needs and services requested.
• Ensures that the Credit Union's quality reputation is maintained and projected.

Assumes responsibility for the effective administration of Branch functions .

• Ensures that Branch operations are well coordinated with Credit Union accounting, loan processing, and credit functions.
• Manages and oversees expenses. Pursues cost-saving measures.
• Continually seeks ways to improve Branch operations and productivity and to meet established goals.
• Prepares periodic Branch activity reports and makes recommendations to management for improvements.
• Ensures that proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment is carried out, including snow and ice removal.
• Ensures that adequate supplies, forms, and equipment are available for personnel.
• Institutes prudent safety measures.
• Keeps management informed of Branch activities, progress toward established objectives, and of any significant problems. Requests assistance when necessary.

Assumes responsibility for related functions as required or assigned.

• Fills in and performs duties in Branch positions as needed.
• Attends assigned training sessions and stays current on new operational procedures.

PERFORMANCE MEASUREMENTS

• Branch services are efficiently and effectively delivered in accordance with established Credit Union policies and standards.
• Current member accounts are maintained or expanded and additional ones solicited. Good business relationships exist with members and their questions and problems are promptly resolved.
• Branch personnel are well trained and efficient, and their activities are well coordinated.
• Required reports and records are accurate and timely.
• Management is appropriately informed of area activities and of any significant problems. Suggestions are provided for improved efficiency or effectiveness in operations.
• Good working relationships exist with Branch personnel. Assistance is provided as needed.
• Branch transactions, loan volumes, expenses, and profitability are in line with Credit Union standards.

QUALIFICATIONS

Education/Certification : Associate's degree or equivalent experience


Required Knowledge:

• Understanding of the Credit Union's field of membership
• Thorough knowledge of Credit Union services and products
• Understanding of related legal and regulatory requirements
• Familiarity with Branch functions, policies, and procedures

Experience Required: At least five years of related experience in a financial institution, with a minimum of two years of supervisory experience

Skills/Abilities:

• Strong interpersonal, leadership, and supervisory skills
• Well organized
• Ability to operate related computer applications and related business equipment
• Attention to detail
• Ability to maintain an effective and efficient work flow

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Talking : Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly

Average Hearing: Able to hear average or normal conversations and receive ordinary information

Repetitive Motion : Movements frequently and regularly required using the wrists, hands, and/or fingers

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery

Physical Strength: Medium work; exerting up to 50 lbs. occasionally, and/or up to 20 lbs. frequently, and 10 lbs. constantly

WORKING CONDITIONS

None: No hazardous or significantly unpleasant conditions

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning Ability:

• Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions
• Able to interpret a variety of technical instructions and can deal with multiple variables

Mathematics Ability:

• Ability to compute discount, interest, profit, and loss; commission markup and selling price; ratio and proportion and percentage
• Able to perform very simple algebra

Language Ability:

• Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias
• Ability to prepare business letters, proposals, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style
• Ability to conduct training, communicate at panel discussions and make professional presentations

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.