Centralized Operations Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Centralized Operations Manager is responsible for leading and developing Operations Analysts (OAs) through a centralized operating model that drives consistency, operational rigor, and strong performance across Financial Centers and Markets.

This role serves as a critical connector between Regional leadership and the National Operations organization, ensuring field execution aligns with enterprise standards, priorities, and operating practices. The Centralized Operations Manager leads the evolution of the OA operating model, strengthening execution, reducing variability, and enabling sustained business and client outcomes through disciplined operational leadership, thereby enabling Financial Center employees and leaders to focus on acquiring and growing client relationships.

Responsibilities:

• Lead, coach, and develop Operations Analysts aligned to assigned regions, ensuring consistent execution of operational priorities and performance expectations
• Drive the evolution and elevation of the Operations Analyst operating model, reinforcing standardized practices, tools, and accountability across regions
• Partner closely with Regional Operations Managers, Region Executives, and Performance Managers to support regional priorities while maintaining clear role alignment and ownership
• Translate national operational strategies, policies, and initiatives into effective and consistent field execution through the Operations Analyst team
• Provide ongoing performance management, inspection, and feedback to Operations Analysts to reinforce operational rigor, risk discipline, and continuous improvement
• Identify trends, gaps, and opportunities across regions by leveraging data, metrics, and field insights; escalate and influence resolution as appropriate
• Ensure adherence to enterprise process, risk, and control standards, supporting timely issue identification, escalation, and remediation
• Support audit, risk, and compliance activities impacting Operations Analysts, including preparation, response, and remediation follow‑through
• Foster strong collaboration with Risk, Compliance, Business Controls, and enterprise partners to support effective delivery of operational initiatives
• Contribute to stakeholder materials, reporting, and operational insights to support regional and national leadership decision‑making

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.

• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• 5+ years of people management experience

• Experience managing large geography

• Up to 60% travel required

• Proactively builds trusted relationships with key partners/clients

• Ability to be a change agent and work in a fast-paced environment

• Assess and learn partner’s business, priorities, and challenges followed by execution

• Ability to attract, recruit and retain an effective operations team

• Exercises good judgment and experience to make timely and effective decisions

• Communicates effectively at all levels

• Communicates strategic business plans and tactical goals to team members

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results

• Collaborates effectively to build and nurture strong relationships in a matrix environment.

• Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances.

• Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously.

• Proficiency in computer skills and professional programs (for example, Microsoft Office)

Skills:

• Influence

• Issue Management

• Policies, Procedures, and Guidelines

• Process Management

• Risk Management

• Business Operations Management

• Customer and Client Focus

• Decision Making

• Executive Presence

• Leadership Development

• Ability to assess end‑to‑end processes across multiple business units

• Identify opportunities for efficiency and standardization

• Influence senior stakeholders to adopt best practices

• Control‑focused mindset with a strong understanding of operational, regulatory, and reputational risks

• Ability to work in a team environment with a focus on high‑quality execution

• Strong analytical, problem‑solving, and conceptual thinking skills

• Project management

• Experience working with enterprise operational, process, and control frameworks

• Effective communication skills across multiple levels of the organization

• Ability to manage competing priorities in a fast‑paced environment

• People leadership, coaching, and performance management capabilities

• Experience leading through organizational or operating model change

• Strong partnership and relationship management skills

• Data‑driven decision making and performance monitoring

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - WA - Seattle - 401 Union St - Rainier Square (WA1510), US - WA - Tacoma - 1201 Pacific Ave (WA9201)Pay and benefits informationPay range$134,600.00 - $172,500.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.