IT Support Specialist

IT Support SpecialistThe IT Support Specialist is responsible for maintaining and monitoring the Bank computer systems, installing and configuring hardware and software, and solving technical issues as they arise. Responding in a timely manner to service issues and requests. The IT Support Specialist is responsible for providing technical support across the Bank, this may be in person or over the phone.Responsibilities include the following: other duties may be assigned:Installing and configuring computer hardware, software, systems, networks, printers, and scannersMonitoring and maintaining computer systems and networksResponding in a timely manner to service issues and requestsProviding technical support across the Bank (this may be in person or over the phone)Setting up accounts for new usersRepairing and replacing equipment as necessaryTesting new technologyGathering and analyzing data to diagnose problems with computer systemsChanging configurations, settings and permissions to fix computer issuesLogging all service requests and updating tickets as neededRequirements and Qualifications:Certificate or associate’s degree in computer science or bachelor’s degree program with a computer-related major.Current relevant industry certificationsMinimum two years of relevant experience in a help desk/IT support role.High-level knowledge of commonly used software, hardware and applicationsMust be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languagesCustomer/Client Focus.Credibility.Problem Solving/AnalysisTeamwork Orientation.Initiative.Stress ManagementOrganizational SkillsTime Management SkillsMultitasking SkillsTechnical CapacityEffective communicatorAdaptability