Assistant Store Manager - White House Black Market

Overview The Assistant Store Manager assists the Store Manager in promoting a customer- and product-focused sales culture. Responsibilities include managing sales operations, asset protection, and human resources to ensure a great customer experience and maximum profitability. The role supports growth and development within the brand-friendly environment. Responsibilities Analyzes sales reports and KPIs to determine business needs; partners with the Store Manager to execute in-store business and sales strategies. Establishes and communicates clear expectations, holding the store team and themselves accountable for brand, performance, and behavior standards. Controls payroll and supply budget. Performs and oversees scheduling, shrink audits, physical inventory, opening/closing duties, timesheet review, payroll accuracy, and merchandise flow processes. Performs financial activities in accordance with policy, including cash handling, price changes, and merchandise handling; ensures register transactions are accurate and policy-compliant. Ensures compliance with applicable laws and loss prevention policies; conducts associate training to reinforce controls. Administers operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise, and physical inventories. Ensures visual presentation, organization, and facility maintenance align with Brand standards. Develops a high-performance culture, motivating the sales team to meet sales and productivity goals. Trains and coaches the selling team on product knowledge both on-line and in-store. Trains, coaches, and assists with locate fulfillment and selling. Motivates and inspires the store team, develops a shared vision, and models core values. Promotes an inclusive, collaborative approach to problem solving and communicates effectively with store teams and the Store Manager to lead positive change. Seeks personal development opportunities and solicits feedback to build leadership skills. Models, teaches, and promotes MAPS (Most Amazing Personal Service) standards and offers a cohesive omnichannel experience. Utilizes product knowledge to recommend merchandise, locate items, and meet customer needs; ensures prompt resolution of customer concerns. Maintains a fast and efficient register experience and stays current on policies for payments, coupons, returns, exchanges, and security practices. Maintains client communication through customer books, rewards programs, and customer sign-up processes. Assists in recruiting, hiring, and developing a high-performing team; supports and follows up on training programs; assesses and coaches performance. Collaborates with the Store Manager to resolve human resources issues and drives associate engagement by recognizing outstanding performance. Other duties as assigned. This position may be found in multiple brands; some duties may vary by brand. Qualifications High School diploma or equivalent 2+ years of retail management experience preferred Must be 18 years of age or older Excellent communication, verbal, and written skills Able to learn or adapt to technology provided by the company Proven excellent customer service skills with a track record in sales and leadership Strong organizational skills and ability to multi-task in a fast-paced environment Strong leadership, training, and team-building skills Knowledge of administrative aspects of store operations Able to communicate with customers and staff Regular attendance is essential; ability to work a flexible schedule including nights, weekends, and holidays Physical Requirements Constant walking/standing for 67-100% of an 8-hour shift Occasional lifting up to 50 lbs (1-33% of an 8-hour shift) Frequent climbing (34-66% of an 8-hour shift) Due to growth, we are always accepting applications for top talent to join our store teams. When we have an open position, we will review your application to determine fit with our requirements. You may apply to any location or position at any time; however, the position you apply for may not be currently open. Accommodation is available to applicants with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance. 3200 Westfield West County Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law. #J-18808-Ljbffr