Quality Assurance Specialist

Quality Assurance Specialist PRIMARY PURPOSE: To assess, promote and confirm data quality and/or performance of investigative service partners and internal resources by performing quality audits of case files or client records to ensure optimal service delivery and compliance. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Assess performance of internal, client or vendor case files or records at regular intervals for accuracy, consistency and compliance with service level expectations and service agreements. Identify trends and areas of opportunity for increased service efficiency and quality. Work in partnership with stakeholders to ensure all required and relevant data elements, including but not limited to client demographics, client contacts, 3rd party connections, contract records, and performance guarantees are accurately and consistently captured in the client relationship management system. Compile audit results and submit to manager for review. Provide audit results for quarterly stewardship reports. Monitor ongoing action items logs and project plans with appropriate stakeholders. Update vendor resources to mapping program. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Perform other duties as assigned. Support the organization's quality program(s). QUALIFICATIONS Education: Bachelor’s degree from an accredited college or university preferred. Experience: Four (4) years of investigative experience or an equivalent combination of education and experience required. Skills & Knowledge: Oral and written communication skills; PC literate, including Microsoft Office products; Analytical and interpretive skills; Strong organizational skills; Ability to work independently or in a team environment; Ability to meet or exceed performance competencies. WORK ENVIRONMENT Reasonable accommodations will be considered when applicable and appropriate. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Physical: Computer keyboarding, travel as required. Auditory/Visual: Hearing, vision and talking. We are an Equal Opportunity Employer and a Drug‑Free Workplace. #J-18808-Ljbffr