Intake Specialist

Intake Specialist

Gateway West, #is the City#s largest shelter and serves an average of 600 people per night, with cold winter nights bringing in more than 700 people. The shelter offers a safe and welcoming environment to men and women experiencing homelessness in Albuquerque. The center is open year-round, offering meals, a warm bed, and secure under-bed storage. Shuttle service is provided daily. Gateway Center provides low, barrier, trauma informed overnight beds for transition to housing. The shelter provides easy access to services needed for case management, job searching, and other supportive services. Success is an exit to safe, stable housing, and a plan for on-going support.

POSITION SUMMARY

The Intake Specialist is responsible for managing the intake process for guests at the shelter, maintaining accurate records of all interactions and service provisions, and supporting guests in accessing necessary resources and services. This role involves the use of the Homeless Management Information System (HMIS) for data entry and reporting, coordinating with external agencies to ensure a safe environment for both guests and pets, and assisting guests with the completion of assessments such as the VI-SPDAT. The Intake Specialist plays a critical role in ensuring a smooth transition for guests into the shelter and supporting their pathway towards stable housing.

MINIMUM QUALIFICATIONS AND COMPETENCIES

High school diploma or equivalent; additional education in social work, human services, or a related field preferred

Previous experience working with individuals experiencing homelessness or in a supportive housing setting is highly desirable

Proficiency in using HMIS or similar client management systems for data entry and reporting

Strong understanding of trauma-informed care principles and a commitment to applying them in practice

Ability to work effectively with diverse populations and demonstrate cultural competency

Excellent communication, organizational, and problem-solving skills

Ability to maintain professionalism and confidentiality in a fast-paced, high-stress environment

Valid driver#s license and ability to travel locally as needed

Ability to assess and respond to clients# needs with sensitivity, creating a supportive space that acknowledges the effects of trauma on behavior and communication

We recognize that our success is driven by great talent, and that#s why we provide a comprehensive and competitive suite of benefits to serve you and your family. Full-time employee#s benefits below:

• Generous Paid Holiday
• Employee Recognition Program
• Paid Time Off
• Paid Sick Days
• Free Preventative Services
• Wellness Rewards
• Medical, Dental, and Vision for Spouse/Domestic Partner # Children to age 26
• Health Savings Account
• Flexible Spending Account
• Life + Disability options
• Employee Assistance Program
• Telemedicine # Concierge Services
• 401(k) Retirement Plan
• Pet Care, Life Mart Purchase Discounts
• Tuition Reimbursement for qualifying degrees
• Mileage # Cell Reimbursement for qualifying roles
• Identity Theft Protection
• Voluntary Benefits

Chicanos Por La Causa, Inc. is an Equal Opportunity Employer # CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement.