Operations Manager - Manhattan Village

Manhattan Beach, California, United States Overview The Operations Manager is a critical member of the store leadership team accountable for bringing ALO’s operational strategy to life in the store. This individual is passionate about inventory management, labor planning and scheduling – all with a lens on driving an efficient and effective store operation. This role’s north star is pointing at ensuring that the store is customer-ready at all times. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep the store clean, safe, inviting and operating efficiently. Key Responsibilities Oversee and support execution of key operational processes Investigate and root cause inventory accuracy issues, partnering with the Manager to elevate process or system gaps Champion strong operational standards for the salesfloor by leveraging business performance data Support sell‑through management by ensuring accuracy of inventory counts and coordinating labor hours to efficiently receive product deliveries Support a safe work environment and efficient operation Represent the business in meetings and on conference calls, in partnership with General Manager Review, monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g., Expenses, Sell‑Thru) and inform planning processes (e.g., quarterly business review and sales planning) Plan future workflow to protect optimal performance Ensure the Operations team exudes ALO's mission and guiding principles to effectively communicate to guest and staff who we are, what we do, and why we do Lead a team through accountability, continuous coaching, development of talent, and elevating effective communication throughout the Operations team Establish internal & external pipeline through succession planning and recruitment strategy Write an effective schedule that prioritizes the best business strategy, in partnership with General Manager/Store Manager Oversee the execution of Flow experience deliverables while protecting operational efficiency Collaborate and implement General/Store Manager’s vision and work cross‑functionally with business partners, as directed, to support organizational goals and achieve inventory and sales floor KPIs Demonstrate an ability to navigate the organization with a balance of business need and brand culture Qualifications 3–5 years of retail or related industry leadership experience Working knowledge of MS Office (Word, Excel, Outlook) Extraordinary interpersonal and communication skills, both verbal and written Agile with ability to handle multiple tasks in a changing environment Independent work ethic, time management skills, and personal accountability Aligns with and embodies ALO’s Guiding Principles Requires constant movement in and around all areas of the store Ability to lift, push, carry or otherwise move up to 50 pounds Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder Ability to stand and move for an entire shift Schedule To build a balanced schedule that supports the needs of the business and our teams, we expect all full‑time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). Benefits Generous employee discount for ALO and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full‑Time Employees) 401K with company matching (Full‑Time Employees) Monthly Store Incentives Clothing Allowance Free yoga classes at any of our Sanctuaries (select cities) Equal Opportunity Employer Statement As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. #J-18808-Ljbffr