Customer Service Manager - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Company parties

ROLE DESCRIPTION:
As an Office / Customer Service Manager for Erik Hosking - State Farm Agent, you are a key leader within the agency, balancing hands-on sales and service responsibilities with team oversight and office management. This role requires someone who is experienced, confident in holding others accountable, and skilled at keeping operations running smoothly while maintaining a supportive, team-oriented culture.

You’ll act as a buffer between the team and the agent, helping communicate expectations, resolve issues, and keep everyone aligned. In addition to providing outstanding service and contributing to sales, you’ll also be responsible for performance feedback, employee reviews, and ensuring the team meets established goals.

RESPONSIBILITIES:

• Deliver excellent customer service through phone, email, and in-person interactions.
• Assist with sales conversations, policy changes, and cross-selling when appropriate.
• Hold team members accountable to goals and expectations; follow up on performance.
• Conduct employee check-ins and performance reviews.
• Support the agent in reviewing files, catching details, and ensuring compliance.
• Help manage daily office needs and serve as a go-to resource for both team members and clients.

QUALIFICATIONS:

• Active insurance licenses will be required (Property/Casualty and Life/Health).
• Prior management and sales experience required.
• Prior leadership experience and a natural ability to motivate and guide others.
• Strong organizational skills with attention to detail.
• Professional, approachable, and confident communication style.
• Ability to take initiative, hold others accountable, and support team success in a fast-paced environment.

How to Apply:
Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance sales, we want to hear from you! 

Erik Hosking - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.