Program Manager - Digital Skills

Job Description

Job Description

Summary

The Program Manager advances the mission of Literacy Pittsburgh by working with staff to help learners to achieve their academic and workforce development goals. The position manages one of Literacy Pittsburgh’s adult education instructional teams; English language learning, college and career readiness, partner programming, digital skills or academics and curricula. The program manager is responsible for leading and supervising a team of instructors, staff, and/or volunteers to ensure a high-quality learning experience for students while meeting contract and funding requirements. This is a full time exempt position.

Essential Functions

• Lead an adult education instruction team to ensure a high-quality student experience with enrollment, instruction, and evaluation that leads to strong student outcomes
• Lead the team to achieve key metrics including enrollment, learning gains, and outcomes such as employment, post-secondary transitions, and HSE attainment.
• Supervise, assist in hiring, and coach a team of instructors, staff, or volunteers, including goal setting, coaching, support and conducting performance reviews.
• Lead the team to utilize the agency curriculum and to adapt to curriculum evolution.
• Lead the team in the use of technology to enhance service delivery.
• Lead the team to support and implement agency strategic initiatives outlined in the organizational goals and strategic plan.
• Engage in, and track team engagement in, professional development including relevant professional learning communities.
• Plan lessons and teach at least one class.
• Arrange for assessment and evaluation of students, including collection of data and outcomes.
• Represent Literacy Pittsburgh as an expert in adult education instructional topics.
• Participate with internal agency committees and teams and relevant external partnerships.
• Provide other education services as needed by the agency.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in education or related field
  • 3 years of experience teaching, tutoring, or training adults
  • 2 years of supervisory experience
  • Proficiency in workplace digital platforms

Skills and Competencies

• Ability to cultivate and work toward a shared organizational vision
  • Can translate organizational vision into action by identifying opportunities and taking initiative, working both independently and as part of a team
  • Ability to motivate and support team members through a course of action aligned to organizational vision
  • Demonstrated ability to independently product work products aligned to the organizational vision
• Track record of utilizing effective processes to produce high quality and timely work products
  • Ability to manage projects effectively and meet deadlines
  • Ability to develop and execute action plans to reach goals
  • Successful experience working with groups to identify effective strategies and align resources in order to deliver on organizational goals and objectives
• Strong interpersonal skills, and proven ability to build positive relationships with colleagues, clients, and stakeholders of diverse backgrounds
  • Demonstrated alignment to Literacy Pittsburgh’s core values*
  • Excellent communication skills, including verbal, written, and public speaking
  • “Can-do” team player attitude
  • Ability to provide and receive honest feedback and guidance to / from staff in a supportive manner
• Demonstrated problem solving skills, and flexibility to adapt to changing needs
  • Manages unexpected challenges and conflicts to keep projects and work products on track
  • Ability to make decisions appropriately, effectively, and efficiently
  • Possesses analysis and synthesis skills, including the ability to collect information, determine key objectives, and act strategically to promote desire results
• Commitment to promoting Diversity, Equity, Inclusion, and Accessibility across the organization
  • Understands implicit biases, microaggressions, and structural barriers that create harm for historically marginalized populations
  • Demonstrated ability to contribute to an inclusive and equitable organizational culture

Additional Eligibility Requirements

• Act 33/34 clearances

Work Environment

• Full-time, some evening work required.
• This position requires the use of a personal vehicle for local travel.

Physical Demands

• Prolonged periods sitting at a desk and working on a computer.
• Requires the ability to lift, pull and push up to 25 pounds.

*Literacy Pittsburgh’s Core Values

• We believe that all people deserve the opportunity to learn in a place where their strengths are celebrated.
• We respect all people and their ability to shape their own lives
• We have a duty to earn the trust of everyone we work with
• Our collective well-being depends on welcoming diverse cultures and perspectives
• As a leader, we embrace the responsibility to innovate, model best practices and grow.