Help Desk Manager — ITIL Lead, ServiceNow Migration
E-Logic, Inc.
E-Logic, Inc. is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users in Washington, D.C. You will manage daily operations and technical staff, ensuring compliance with ITIL frameworks and driving the team to meet strict service level agreements. The desired candidate must have at least 5 years of experience in IT support, demonstrated leadership skills, and hold an ITIL v4 certification. Strong communication and metric tracking abilities are essential. #J-18808-Ljbffr E-Logic, Inc.
Vacancy posted 5 days ago
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