Help Desk Manager — ITIL Lead for Govt IT Services
E Logic
E Logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across various military IT divisions. This role involves supervising operations, managing technical staff, and ensuring compliance with ITIL standards. The ideal candidate will have at least 5 years of IT support experience, strong leadership skills, and a current ITIL v4 certification. You will work closely with senior military leaders to resolve escalated issues and ensure high performance within the help desk. #J-18808-Ljbffr E Logic
- A federal technology services provider is seeking a Service Desk Manager to lead a team delivering technical support in Washington, D.C. The role involves overseeing... ...candidates should have over 5 years’ experience in IT service management, strong communication skills,...Suggested
- ...Technology Limited is looking for a Service Desk Manager in Washington, United States, to lead operations of a customer-focused... ...supporting a large enterprise IT environment. The role requires management... ...practical experience with the ITIL 4 Framework. Responsibilities...Suggested
- Softthink Solutions is looking for a Service Desk Manager in Washington, DC, to lead Technical Service Desk operations.... ...service delivery aligns with ITIL best practices. The ideal candidate... ...stability and continuous improvement in IT service delivery. #J-18808-Ljbffr...Suggested
- A Service-Disabled Veteran-Owned Small Business in Alexandria, Virginia, is seeking a Service Desk Manager. The role involves managing complex IT contracts and overseeing teams engaged in technical duties. Applicants must have ITIL Certification and five years of leadership...Suggested
- Koitecc Solutions is seeking an IT Support Manager to lead the SEC ISS Customer Service Desk operations in Washington, DC. This role involves overseeing high-quality support outcomes and service desk execution aligned with performance requirements. The ideal candidate...Suggested
- ...Solutions Inc. is seeking a Help Desk Manager to support the Dept of the Navy... ...team, establishing customer service standards, and tracking performance... ...a Bachelor's Degree in an IT-related field, 5+ years of... ...clearance. Accreditation in ITIL v4 and Helpdesk Customer Service...
- E-Logic, Inc. is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users in Washington, D.C. You will manage daily operations... ...and technical staff, ensuring compliance with ITIL frameworks and driving the team to meet strict...
- Diné Source, LLC is seeking an experienced IT Service Desk Lead in Washington, DC. The role involves overseeing daily IT service desk operations to ensure high-quality support for users and stakeholders. Minimum 7 years of experience in leading IT service desk operations...
- General Dynamics Information Technology seeks a Night Help Desk Manager in Washington, DC, to lead after-hours support teams. You will ensure top-notch service delivery for critical IT operations, managing both classified and unclassified support environments. With a focus...Flexible hoursNight shift
- DMI is seeking a Service Desk Manager in Washington, DC to lead technical service desk operations. This role involves managing the lifecycle of IT incidents in a multi-site environment supporting... ...candidate has strong experience in ITIL Framework and managing cloud-...
- Job Summary We are seeking a Service Desk Manager to lead the Technical Service Desk operations and oversee the full lifecycle of IT incidents and problems. This role ensures efficient... ...best practices. Service Desk Manager (ITIL 4 Certified) Location: Washington, DC Work...
$160k
RIVA Solutions Inc. is seeking an IT Service Desk Lead in Washington, DC to oversee the operations of a federal IT service desk. The role demands strong leadership in managing service desk teams and adhering to ITIL v4 best practices. Candidates must possess expert-level...- TekSynap in Washington, DC, is seeking an IT Service Center (ITSC) Manager for their CSES contract. This role is... ...for overseeing a high-volume, 24x7 help desk operation, focusing on customer... ...delivery. The ideal candidate will possess ITIL 4 certification and experience...Contract work
$160k
Title: IT Service Desk Lead Location: Washington, DC Terms: Proposal Pipelining Clearance: U.S. Citizenship... ...0-3 support, incident and request management, knowledge management, and end‑user... ..., service‑level expectations, and ITIL v4 best practices. The ideal candidate...Contract workTemporary workWork at officeFlexible hours- ## IT Service Desk LeadApplylocations: Washington, DCtime type: Full timeposted... ...100145The **IT Service Desk Lead** is responsible for... ...and stakeholders. This role manages operational support activities... ...with contract requirements and ITIL best practices.***\*This position...Full timeContract workFor contractorsFor subcontractorWork at office
- ...Solutions, Inc is seeking an experienced IT Service Desk Lead in Washington, DC to oversee daily... ...skills, expert knowledge in incident management, and a focus on customer satisfaction.... ...alignment with performance standards and ITIL best practices while managing a team...
- DecisionPoint Corporation seeks an experienced Program Manager to oversee enterprise-scale IT service delivery supporting the USPTO Service Desk Operations. This role involves providing... ...relevant field is required, along with an ITIL Certification. #J-18808-Ljbffr Decision...
- ...Qualifications We are seeking an IT Service Center (ITSC) Manager for the CSES contract. The ITSC... ...operation of the 24x7x365 DOS service desk/help desk. This role leads high-volume contact handling,... ...fulfillment management. Certifications ITIL 4 Managing Professional...Contract workMonday to FridayWeekend workDay shiftAfternoon shift
- RiVidium is seeking a Service Desk Director in Alexandria, Virginia to lead 24/7/365 service desk operations supporting military community and family policy. Responsibilities include overseeing ticket flow, customer experience, and guiding SOP development. The ideal candidate...Contract workShift workNight shift
- ...ApplyLogic is a fast-paced Service-Disabled Veteran-... ...talented Program Manager to join our team... ...leadership for IT Service Desk operations in a... ...technical teams, and help ensure secure,... ...Responsibilities Lead IT Service Desk operations... ...and reporting ITIL-based Incident,...Temporary workFor subcontractorRemote work
- Diné Source, LLC in Washington, DC is looking for a Tier 3 Service Desk Lead to provide advanced technical leadership and serve as the highest escalation point for enterprise IT service desk operations. The ideal candidate will have a minimum of 8 years of experience,...Full time
$62k - $80k
A leading health organization is seeking a Senior Associate, IT Service Desk Coordinator, based in Washington, DC with a hybrid work model... ...of the IT Service Desk while managing ticket queues and guiding... ...with a strong understanding of ITIL practices. A comprehensive benefits...- Rividium is seeking a Service Desk Lead in Alexandria, Virginia, to support IT and Cybersecurity operations for the Military Community and Family Policy. This... ...for 24/7 user support, ensuring efficient ticket management and service compliance. The ideal candidate will hold...
$100k
Sikich LLC is seeking a Service Desk Supervisor in Alexandria, Virginia, to lead daily service desk operations and provide support in a large-scale enterprise environment... ...performance metrics, and ensuring compliance with ITIL standards. The ideal candidate will have a minimum...- ...Position Title: Senior Associate, IT Service Desk Coordinator Position Type:... ...across the organization by managing shift coverage, balancing... ...handling. Strong knowledge of ITIL practices including Incident,... ...Follow Corus Code of Conduct helping to prevent any type of abuse...Full timeWork at officeLocal areaRemote workShift workWeekend workAfternoon shift2 days per week
- NANA Regional Corporation is seeking a Service Desk Lead to support IT across all DoD OIG networks in Alexandria, VA. The successful candidate will... ..., ensuring effective resolution of incidents and managing service desk staff. The ideal candidate must have at least...
- NetImpact Strategies is seeking a Service Desk Manager located in Washington, DC. This pivotal position... ...for the daily management of an IT Service Desk, ensuring high-quality performance... ...standards. The successful candidate will lead operations, supervise staff, and drive...
$100k - $140k
Hirebridge is seeking a Help Desk Manager / Project Manager in Bethesda, MD. This position is responsible for overseeing a team providing IT support services for a federal client. The ideal candidate will manage service delivery while ensuring efficiency and high customer...- Empower AI is seeking a Service Center Manager to oversee the management of their Service Center, ensuring... ...in support of mission-critical IT systems. The role requires at least eight... ...of experience managing a Service Desk, an ITIL Foundation Level Certification, and a...
- Digital Management LLC in Washington, DC is looking for a Service Desk Manager to lead technical service desk operations across multiple sites. Responsibilities include managing... ...The ideal candidate will have experience with ITIL 4 frameworks and cloud-based ITSM platforms....
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