IT Service Desk Manager — Enterprise Ops & Escalation Lead
Koitecc Solutions
Koitecc Solutions is seeking an IT Support Manager to lead the SEC ISS Customer Service Desk operations in Washington, DC. This role involves overseeing high-quality support outcomes and service desk execution aligned with performance requirements. The ideal candidate will manage staffing, escalations, and maintain operational readiness while ensuring compliance with SLA and KLI performance metrics. A bachelor's degree and significant experience in IT support and enterprise IT operations are required. #J-18808-Ljbffr Koitecc Solutions
Vacancy posted 4 days ago
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