Service Desk Manager | Hybrid ITIL Leader (ServiceNow)
GovCIO
GovCIO is seeking a Service Desk Manager to lead hybrid on-site/remote operations supporting the US Mint contract in the Washington, DC area. The role oversees Tier I–II support, asset management, and continuous improvement initiatives to optimize service quality and customer satisfaction. You will manage ticket workflows in ServiceNow, develop KPI dashboards, and coordinate training and escalation procedures for a large enterprise environment. #J-18808-Ljbffr GovCIO
Vacancy posted 4 hours ago
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