Service Desk Lead (Tier 2-3) | Hybrid IT Leader
Government Technical Services Corporation
Government Technical Services Corporation (GTSC) is seeking a Service Desk Tier 2-3 Lead in Washington, DC. Responsibilities include overseeing advanced technical troubleshooting and escalation management in a hybrid work environment. Ideal candidates will have at least five years of experience supporting various operating systems and proficiency in PowerShell scripting. The role requires U.S. citizenship and eligibility for a Public Trust clearance. GTSC offers a competitive and inclusive work environment. #J-18808-Ljbffr Government Technical Services Corporation
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- ...company, seeks a highly experienced and motivated Service Desk Tier 2-3 Lead Location: Washington, DC ... Hybrid work model with a combination of onsite support at... ...role. Datawiz delivers secure, ITIL-aligned Tier 1-3 IT support services to Federal Government clients operating...SuggestedLocal areaRemote work
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$70.8k - $148.6k
Overview Job Title: DESKTOP SUPPORT TECHNICIAN - Tier 2 Job Category: Engineering and Technical... ...Escalate hardware issues to Tier 3 support (hardware vendor/manufacturer) Assign... ...and written communication skills, customer service, and interpersonal skills Good teamwork,...Full timeContract workFor contractorsWork experience placementWork at officeFlexible hoursWeekend work- Tier 3 System Admin Lead About the Opportunity DMI, LLC is seeking a Tier 3 System... ...partners directly with customer IT staff on systems health,... ...record validation, and directory services database maintenance Manage... ...for Priority 1 and Priority 2 server and systems outages;...
- ...is seeking an to serve as Tier 2 - Senior Desk Side IT Specialist technical resource... ...including 2 years in a senior or lead role. This position requires... ...to user trouble tickets and service requests in accordance with... .... ~Collaborate with Tier 3, Network, and Security...Full timeRemote work
- ...Group in Washington, DC is seeking a Tier III Helpdesk Lead for a Direct Hire, hybrid role. The position offers a salary range of $70K-$90K and requires 3+ years of IT support, Azure experience, and... ...role also involves mentoring Tier 1/2 staff, coordinating with vendors,...
- CACI International Inc. is seeking a Desktop Support Technician - Tier 2 in Washington, DC, to provide comprehensive on-site support for... ...configuring desktop systems while providing excellent customer service. The ideal candidate has a Bachelor’s degree and at least six...Work at officeFlexible hours
- BlueWater Federal is seeking a Help Desk Specialist to support the Department of the Navy at the Pentagon. You will align with DoD IT support standards and NMCI/NGEN service expectations, handling Tier 2 issues and ensuring service request orders are processed efficiently...
- Network Coverage is seeking a Service Desk Specialist II to provide Tier 2 support for client IT environments, including servers, desktops, networks, and security. You will work on-site at client locations as part of the Service Operations team, escalating where needed...
- ...SME. This role encompasses providing Tier 2 support for defense mission platforms... ...resolve. Candidates should have 3-10 years of experience in IT technical support with a current Secret... ...skills and hands-on experience with IT service management platforms are essential. ECS...
- ...Public Trust ActioNet is seeking a Tier 2 - Desk Side Support - IT Specialist to provide technical and... ...candidate will have a Bachelor's degree, 3+ years of experience supporting... ...Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance...Full timeWork at officeRemote work
- DMI is seeking a Tier 3 System Administrator Lead in Washington, DC, responsible for the operational integrity of all servers across on-premises, virtual, and cloud environments. You will provide expert incident investigation, manage AWS instances, and administer Active...
- DMI (Digital Management, Inc.) is searching for a Tier 3 System Admin Lead responsible for the operational integrity of all servers in varied environments... ...Windows server administration, shell scripting, and AWS services. The position mandates U.S. Citizenship and offers an...
- ...Information Technology is seeking an IT Mart Tech Support Professional to provide Tier 1 and Tier 2 technical support for hardware... ...will greet customers at front desk, analyze issues, and contribute... ...while working toward service level agreements and customer satisfaction...
- ...are on the hunt for leaders that are ready to... ...spanning IT, Cybersecurity, Healthcare... ...and Environmental services. Backed by top-tier clearances, ISO and CMMI Level 3 certifications, and... ...The Service Desk Lead will provide on-site... ...~ Must have 2 years' experience...Work experience placementFor subcontractorRemote workWorldwide
- ...Alexandria, VA Clearance: Secret Overview The Service Desk Lead oversees Tier I and Tier II operations, ensuring prompt,... ...business. ~9+ years helpdesk/desktop support. ~3+ years managing technical staff. ~2+ years ServiceNow and Microsoft 365 in...Remote work
- ...a Windows Systems Administrator - Team Lead to manage systems engineering and support... ...role involves overseeing a team, providing Tier 2 and Tier 3 support while ensuring compliance with... ...have at least 10 years of experience in IT systems administration, focusing on...
$150k - $170k
...Global is looking for a Service Desk Lead to work in Alexandria, VA... ...Desk Lead will support IT across all DoD OIG networks... ...and customer service. 3 years of experience... ...and conflict resolution. 2 years of experience with... ...Oversee Tier 1 and Tier 2 support operations...Full timePart timeRemote work$150k - $170k
SUVI Global is looking for a Service Desk Lead to work in Alexandria, VA.... ...Service Desk Lead will support IT across all DoD OIG networks.... ...Responsible for overseeing Tier 1 and Tier 2 support operations.... ...support, and customer service. 3 years of experience managing...Full timePart timeFor contractorsRemote work$42.02 per hour
...The incumbent serves as an IT Specialist (Customer... ...and for delivering both Tier I and Tier II technical support... ...for all IT incidents and service requests submitted... ...‑technical users. Factor 2 – Supervisory Controls The... ...impact on operations. Factor 3 – Guidelines Guidelines...Hourly payPart timeFor contractorsWork at officeWorldwideShift workNight shiftWeekend work- Role Overview The ISSO 2 provides acquisition support... ..., and engineering services to the ARCYBER and... ...operational support to the AESD (Tier 1 Service Desk) and AESMP (ServiceNow)... ...as a full time IT professional Familiar with... ...development processes 3+ years of experience using...Full timeContract work
- A leading technology services provider is seeking a Help Desk Manager in Arlington, VA. This hybrid position involves overseeing help desk operations and managing a team of technicians... .... Candidates should have over 8 years of IT support experience and a Bachelor's degree...
- ...Arlington, VA, is seeking a Help Desk Manager to oversee help desk... ...will have over 8 years of IT support experience, with at least... ...strong leadership and customer service skills. The position requires... ...Suitability clearance. This role is hybrid. #J-18808-Ljbffr SiloSmashers,...
$23.5 - $25.5 per hour
Inserso is seeking a Service Desk Specialist to join the team for a rewarding... ...opportunity to provide Tier 1 support for our DOJ OJP customers... ...documenting solutions and IT-related queries and... ...Identify, escalate (e.g., Tier 2 and Tier 3 escalation), and manage incident...Hourly payTemporary workWork at officeLocal areaRemote work$2,843 - $3,022 per week
...Registered Nurse (RN) | Nurse Manager Location: Washington, DC Agency: Host Healthcare Pay: $2,843 to $3,022 per week Shift Information: Days Contract Duration: 13 Weeks Start Date: 7/13/2026 About the Position Host Healthcare is an...Full timeContract workImmediate startShift work$2,843 - $3,022 per week
...Registered Nurse (RN) | Nurse Manager Location: Washington, DC Agency: Host Healthcare Pay: $2,843 to $3,022 per week Shift Information: Days Contract Duration: 13 Weeks Start Date: 7/13/2026 About the Position TravelNurseSource is...Full timeContract workLocal areaImmediate startShift work
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