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Help Desk Manager: Lead Tier 1/2 Support (Hybrid)

Silo Smashers

A leading technology services provider is seeking a Help Desk Manager in Arlington, VA. This hybrid position involves overseeing help desk operations and managing a team of technicians. Candidates should have over 8 years of IT support experience and a Bachelor's degree in IT or a related field. Strong leadership and customer service skills are essential for this role, along with the ability to obtain DHS Suitability clearance. #J-18808-Ljbffr Silo Smashers

Vacancy posted 1 day ago
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