Help Desk Manager: Lead Tier 1/2 Support (Hybrid)
Silo Smashers
A leading technology services provider is seeking a Help Desk Manager in Arlington, VA. This hybrid position involves overseeing help desk operations and managing a team of technicians. Candidates should have over 8 years of IT support experience and a Bachelor's degree in IT or a related field. Strong leadership and customer service skills are essential for this role, along with the ability to obtain DHS Suitability clearance. #J-18808-Ljbffr Silo Smashers
- ...technology firm in Arlington, VA, is seeking a Help Desk Manager to oversee help desk operations and manage support staff. The ideal candidate will have over 8 years... ...the ability to obtain DHS Suitability clearance. This role is hybrid. #J-18808-Ljbffr SiloSmashers, Inc.Suggested
$70k - $85k
...Ten4 is looking for a Wireless Help Desk Manager to oversee the Support Services team providing Tier-1 mobility help desk services. This fully remote position requires a minimum of 2 years’ experience managing direct reports and working with ticketing solutions. Key responsibilities...SuggestedRemote work- ...motivated Service Desk Tier 2-3 Leads. Multiple positions... ..., DC ... Hybrid work model with a... ...combination of onsite support at the client site... ...ITIL-aligned Tier 1–3 IT support services... ...endpoint management, and asset lifecycle... ...tell us how we can help by contacting us at...SuggestedLocal areaRemote work
- ...Group in Washington, DC is seeking a Tier III Helpdesk Lead for a Direct Hire, hybrid role. The position offers a salary... ...K-$90K and requires 3+ years of IT support, Azure experience, and strong... ...role also involves mentoring Tier 1/2 staff, coordinating with vendors,...Suggested
- General Dynamics Information Technology in Bethesda, MD is seeking a Tier II Deskside Manager to lead the deskside support team supporting NIH. This onsite role requires guiding staff, managing operations, and driving service excellence in a fast-paced research environment...Suggested
$70k - $90k
Position Title: Tier III Helpdesk Lead Location: Washington, DC (hybrid) Assignment Type: Direct Hire... ...incidents, enforcing patch management, vulnerability... ...mentor and train Tier 1/2 staff to reduce escalation... ...Qualifications 3+ years of IT support experience with...Local areaMonday to Friday- ...an experienced SME Service Desk Analyst (Tier 1) Lead to support the delivery, enhancement,... ...and continuous improvement—helping ensure capabilities are delivered... ...Responsibilities Lead and manage Tier 1 Service Desk... ...escalation of issues to Tier 2 and Tier 3 support teams,...
- BlueWater Federal Solutions Inc. is seeking a Help Desk Manager to support the Dept of the Navy at the Pentagon. The role involves overseeing the help desk team, establishing customer service standards, and tracking performance. Ideal candidates will have a Bachelor's...
- BlueWater Federal Solutions, Inc. is seeking a Help Desk Manager to support the Dept of the Navy at the Pentagon. In this role, you will oversee the help desk team, ensuring effective performance through guidance and training. The ideal candidate will have at least 5 years...
$135.84k
Manager, Client Support Services - JobID: 12931 Openings as of 7/... ...Office Date Posted: 7/1/2026 Location:... ...Client Support Services leads a high‑rate customer... ...service team, delivering Tier 1, Tier 2, and Tier 3 support and coordinating the Help Desk and Hardware Repair...For contractorsWork at officeMonday to FridayDay shift- ...Join to apply for the Help Desk Manager role at SiloSmashers, Inc. This position... .... Location: Arlington, VA (Hybrid) Clearance: DHS Suitability... ...ensure efficient and timely support. Manage a team of... ...Responsibilities Supervise Tier 1/2 support staff Develop help...Contract work
$155k - $220k
...Qualifications We are seeking an Incident Support Manager to join our team supporting a... ...Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for... ...025-8247 Category Technical Support/Help Desk Type Regular Full-Time...Full timeContract workTemporary workWork at officeLocal areaRemote workMonday to FridayShift workNight shiftDay shift$56k - $80k
...application process. Helpdesk Support Lead Full Time Washington, DC, US 2 days ago... ...analytics platforms used to manage $14.5B in government... ...technologies to help the government think... ...and provide Level 1 and Level 2... ...guidance and training to Tier I & II technicians to...Full timeTemporary workRemote workMonday to FridayFlexible hoursShift workRotating shift- ...opportunity for a Desk Side Support Manager requiring a Public... ...cohesiveness between all Tiers and manage the day... ...to all Tier 2 SOPs ~Ensure... ...years managing and leading desk side support... ...certification in at least 1 of the following:... ...Certification ~Help Desk Institute (...Full timeContract workWork at officeFlexible hoursShift work
- ...a highly experienced Customer Support Lead to provides strategic leadership... ...This position oversees Service Desk operations, Desktop Engineering, endpoint lifecycle management, mobile devices, printing services... ...alignment with the ISO 20000-1:2018. Demonstrated experience...For contractorsWork at officeImmediate start
$140k - $160k
Tier 2 Shift Lead - Cyber Incident Response Team Location: Beltsville, MD (onsite). Shift Time: Tuesday... ...in‑depth analysis of coordinated Tier 1 alert triage and requests in a 24x7x365... ...Microsoft Azure access and identity management. Proficiency in Microsoft Defender for...Temporary workLocal areaRemote workAll shiftsFlexible hoursShift work- ...supervision and direction to help desk staff who are... ...for remote and on‑site support to users, which includes... ...possible, and elevate to Tier II or Tier III as appropriate... ...and printer problems. Manage day‑to‑day work... ...School diploma required. 1-2 years of IT operations...Permanent employmentContract workWork at officeLocal areaRemote work
$69.41k - $83.09k
...supervisor approval The Student Support Team (SST) Coordinator leads the development,... ...Intervention (RTI) and Multi-Tiered Systems of Support (MTSS).... ...and goals Coordinate and manage SST and MTSS/RTI processes, including Tier 1, Tier 2, and Tier 3 interventions...Remote work- Dormont Manufacturing Co seeks an experienced SME Service Desk Analyst (Tier 1) Lead in Alexandria, Virginia. You will lead Tier 1 Service Desk... ...SCI clearance and extensive experience in IT service desk management. This role offers opportunities to work on important data...
$110k - $137.5k
...experienced litigation paralegal to lead complex cases and mentor junior staff. This role involves managing case files, drafting legal documents, and providing support throughout the litigation... ...technologies. The position offers a hybrid work environment with a salary...$70k - $90k
...Description Job Title: Tier III Helpdesk Lead Location: National Harbor, MD (Hybrid) Type: Full Time... ...incidents, enforcing patch management, vulnerability... ...mentor and train Tier 1/2 staff to reduce escalation... ...Qualifications: ~3+ years of IT support experience with...Full timeTemporary workWork at officeLocal areaWork visa- About DMI DMI is a leading provider of... ...focus on end-to-end managed IT services, including... ...development, DMI supports public sector agencies... ..., LLCis seeking a Tier 3 System... ...analysis for Priority 1 and Priority 2 server and systems... ...opportunities to help you thrive. Financial...
$78.44k - $85.26k
KIPP DC is seeking an Human Resources Manager to join our HR generalist team at the headquarters. This full-time role offers hybrid flexibility and requires onsite presence at HDQ... .... The role focuses on employee life cycle support, compensation, and HR compliance,...Full time2 days per week$150k - $175k
...Strategic Account Executive - Tier 1 Banking & Insurance Sayari is the judgment infrastructure... ..., proven history of selling to and managing complex relationships within Tier 1 Banks... ...cultivate strong customer references to support broader net-new sales initiatives....Work at officeLocal areaShift work$95k - $110k
As the IT Manager, you will be responsible for overseeing and... ...of technology systems that support business objectives, ensuring... ...years in the IT field with 2 years providing systems/... ...available.This is a full‑time, hybrid position that requires 1-2 days or more in our...Full timeTemporary work- ...capabilities. Our goal is to help you develop and... ...and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to... ...’s executive support group. The candidate... ...customers, DoD service desk. Coordinate with... ...and maintaining Tier 2 Tech Control...For contractorsWork experience placementWork at officeLocal area
- A leading IT services provider is seeking a Desktop Support Manager in Washington, D.C. This role will oversee IT support operations for a university campus and an... ...managing endpoint lifecycle processes, and serving as a Tier 2 escalation resource. The ideal candidate has...
- E-Logic, Inc. is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users in Washington, D.C. You will manage daily operations and technical staff, ensuring compliance with ITIL frameworks and driving the team to meet strict service...
- E Logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across various military IT divisions. This role involves supervising operations, managing technical staff, and ensuring compliance with ITIL standards. The ideal...
- TIER II DESKSIDE MANAGER Seize your opportunity to make a personal... ...Deskside Manager supporting the National... ...leadership will help deliver... .... Evaluate help desk processes and workflows... ...Demonstrated ability to lead technical teams... ...potential for a hybrid schedule) GDIT...
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