Help Desk Manager: Lead Tier 1/2 Support (Hybrid)
Silo Smashers
A leading technology services provider is seeking a Help Desk Manager in Arlington, VA. This hybrid position involves overseeing help desk operations and managing a team of technicians. Candidates should have over 8 years of IT support experience and a Bachelor's degree in IT or a related field. Strong leadership and customer service skills are essential for this role, along with the ability to obtain DHS Suitability clearance. #J-18808-Ljbffr Silo Smashers
- ...technology firm in Arlington, VA, is seeking a Help Desk Manager to oversee help desk operations and manage support staff. The ideal candidate will have over 8 years... ...and the ability to obtain DHS Suitability clearance. This role is hybrid. #J-18808-Ljbffr Silo SmashersSuggested
$58k - $136.2k
Tier 2 Helpdesk Lead Position Description CGI Federal... ...seeking a Tier 2 Help Desk Functional Lead... ...production support and service desk... ...the client's Tier 1 help desk, ensures... ...areas of client management, team management,... ...D.C; however, a hybrid working model is...SuggestedWork at officeLocal area- ...seeking an experienced Tier 2 Helpdesk Lead / Senior Helpdesk... ...Matter Expert (SME) to support a federal customer and... ...cannot be resolved by Tier 1 support teams.Please... ...Program/Project Managers.Assist with root cause... ...IT helpdesk, service desk, desktop support, application...SuggestedWork at officeLocal area
- MartinFed is seeking an experienced Tier 2 Helpdesk Lead / Senior Helpdesk SME to support a federal customer and provide... ...point for issues unresolved by Tier 1. The position is contingent upon... ...award and requires strong incident management, documentation, and coordination with...Suggested
- ...Enterprise is seeking a Tier 2 Helpdesk Lead to support the Department of... ...Identity and Access Management (USAidam) Program in... ...be resolved by Tier 1 support personnel. This... ...technical helpdesk/service desk environment.... ...supporting cloud and hybrid computing environments...SuggestedFor contractorsWork at officeLocal area
- ...Description Job Description Tier 2 Helpdesk Lead Position Summary : The... ...Helpdesk, providing elevated support for identity governance,... ...and access issues that Tier 1 (TechOne/District IT) is unable... .... Key Responsibilities Manage assignment, triage, and resolution...Local area
- MartinFed seeks an experienced Tier 2 Helpdesk Lead to support a federal customer and provide advanced technical assistance. You will lead daily Helpdesk... ...primary escalation point for issues not resolved by Tier 1. This role requires DoD-level security clearance and is...
$51.6k - $136.2k
...Business Systems Analyst I — Tier-1 Support Lead Position... ...enterprise systems and helping end users resolve issues... ...and maintaining help desk workflows. You will work... ...responsibilities . Manage and monitor the... ...Collaborate with Tier 2 analysts to package escalated...Local area$70k - $90k
...Description Position Title: Tier III Helpdesk Lead Location: Washington, DC (hybrid) Assignment Type:... ..., enforcing patch management, vulnerability remediation... ...mentor and train Tier 1/2 staff to reduce escalation... ...· 3+ years of IT support experience with...Local areaMonday to Friday$100k - $124k
...SkyePoint Decisions is a leading Cybersecurity... ...Decisions is seeking a Tier 2 Shift Lead to support the Diplomatic Security... ...onsite 5 days a week. No hybrid/telework allowed.... ...of coordinated Tier 1 alert triage and requests... ...and Event Management (SIEM) platforms (e.g...Contract workLocal areaRemote workAll shiftsShift workDay shift$86.6k - $181.8k
Job Title: Team Lead- Network Operations - Tier 2Job Category: Information TechnologyTime Type: Full timeMinimum... ...Services 3 (ECS3) program supports our intel customer across its many operating... ...Responsibilities:As a Team Lead of our Tier 2 Network Operations technicians, you'...Contract workWork experience placementRemote workFlexible hours- ...opportunity for a Desk Side Support Manager requiring a Public... ...cohesiveness between all Tiers and manage the day... ...to all Tier 2 SOPsEnsure... ...years managing and leading desk side support... ...certification in at least 1 of the following:... ...4 Certification Help Desk Institute (HDI...Full timeContract workWork at officeShift work
- ...candidate to serve as the Help Desk Manager (Tier II) for the US... ...Civil Division components supported by the Office of... ...consists of approximately 2,700 personnel primarily... ...0PM. The Manager will lead a team supporting... ...directly, bypassing the Tier 1 call center, and file...Full timeContract workWork at officeLocal areaRemote workDay shift
- GDIT is seeking a Lead Service Desk Manager to join our program supporting the biomedical research... ...approximately 2,200 staff and various... .... Oversee the tiered support model and ensure... ...managing the Tier 1 Service desk as well... .... At least one Help Desk Institute certification...Contract workWork from homeFlexible hours
- Alliance Defending Freedom in Lansdowne, VA is seeking a Team Leader to manage the Service Desk and IT Support teams across US and international offices. You will supervise Tier 1-2 staff, drive SLA performance, and move the function toward a strategic IT service. The...
- ...looking for an Incident Manager to support our prime... .... The position is hybrid, requiring 3 days... ...enterprise NOC, multi-tier Service Desk, network engineering... ...—from Tier 1 Service Desk tickets... ...appropriate Tier 1, Tier 2, Tier 3, or Tier... ..., activating and leading technical bridge...Permanent employmentFor contractorsWork experience placementRemote workNight shift
- ...Description Job Description Help Desk ManagerThis position is part... ....Location: Arlington, VA (Hybrid)Clearance: DHS... ...ensure efficient and timely support. Manage a team of technicians, set performance... ...Responsibilities:Supervise Tier 1/2 support staffDevelop help desk...Contract work
- ...Senior Help Desk Engineer Position Overview... ...to join our IT support team. This role is... ...Serve as the Tier 2/3 escalation point... ...Room Readiness Lead the imaging, configuration... ...meetings, hybrid events, and remote... ...OS, and endpoint management tools (Intune, SCCM...For contractorsLocal areaRemote workShift work
$100k - $120k
...experienced Events Marketing Team Lead to own the strategy, execution... ...regional marketing teams. Manage event budgets, vendors and... ...Lead award submissions and support partnership marketing initiatives... ...events marketing experience ~1–2+ years leadership experience...$177.7k - $202.8k
...Overview Sr. Manager, Project Manager... ...Experiences Programming Lead Capital One... ..., and inclusive support that inspires... ...journey and helping them unlock their... ...: This role is hybrid, based in McLean... ...At least 2 Years of People... ...certification ~1+ years of Design...Full timePart timeWork at officeLocal area3 days per week- ...professionally? We can help! We are seeking an IT Field Support Lead to support the... ...Investigations (CI) Client Management Support Services (... ...direct help-desk support when required... ...answering calls, tiered support, opening/escalating... ...including at least 2 years in a team-...Full timeContract workPart timeWork at office
$40 - $55 per hour
...seeking a proactive and dynamic Service Desk Manager to lead our hybrid Tier 1/Tier 2 service desk team. This role is... ...a team of four agents that supports approximately 600 users. The ideal... ...Directory Windows 10 ServiceNow Office 365 Help desk management Troubleshooting Job...Contract workTemporary workWork at officeMonday to Friday- ...Belvoir, VA 22060Position Type: Full TimePosition title: Lead Analytical and Executive Support, Lead Analyst Location: Fort Belvoir, VA Clearance... ...s degree in a business or technical field (E2 Analyst, Management II). Minimum 7 years of experience in engineering/science...
- ...Information Technology (GDIT) seeks a Lead Service Desk Manager to lead the NHLBI IT Service Desk at NIH, overseeing end-user support for about 2,200 staff and a matrix of devices. You... ...drive incident resolution, and supervise Tier 1-3 teams while maintaining...
- ...capabilities. Our goal is to help you develop and... ...and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to... ...’s executive support group. The candidate... ...customers, DoD service desk. Coordinate with... ...and maintaining Tier 2 Tech Control...For contractorsWork experience placementWork at officeLocal area
$85k - $120k
You will lead a team of analysts responsible for creating... ...cross-team projects to support the broader roadmap and... ...Team Lead to form and manage highly efficient project... ...graduate degree, preferred. 2-5 years’ experience and... ..., and financial markets.1+ years of experience...Full timeContract workShift work- ...perspectives. The Preschool Lead Teacher 1 or 2 is responsible for... ...Kindergarten transition forms and support Kindergarten Readiness... ...classified as ECE-School age hybrid (E/S) credits. Minimum three... ...including experience in behavior management and age-appropriate activity...Summer workRelocation package
$89.26k - $151.74k
...experienced Service Desk Manager to lead delivery of a... ...enabled IT service desk supporting a federal... ...lifecycle of a single-tier service desk, with... ...Location: This is a hybrid position based in... ...adjacent environment 2+ years of... ...edge technology to help clients solve their...Full timeContract workWork experience placementWork at officeLocal areaRemote work$108.9k - $124.3k
...Resiliency, Recoveries Process Management team. As a Process... ...be responsible for: Leading and owning oversight of... ...or Military experience 2+ years of Risk Management... ...reporting and analytics 1+ years of experience... ...and other benefits that support your total well-being. Learn...Full timePart timeLocal area- ...a Policy Analyst and Staff Action Officer to support the DoW CIO, developing and maintaining governance documentation, managing executive tasks, and coordinating SharePoint records... ...experience, and a master's degree (or 2 extra years of relevant work). The position includes...
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