Help Desk Manager: Lead Tier 1/2 Support (Hybrid)
Silo Smashers
A leading technology services provider is seeking a Help Desk Manager in Arlington, VA. This hybrid position involves overseeing help desk operations and managing a team of technicians. Candidates should have over 8 years of IT support experience and a Bachelor's degree in IT or a related field. Strong leadership and customer service skills are essential for this role, along with the ability to obtain DHS Suitability clearance. #J-18808-Ljbffr Silo Smashers
- ...technology firm in Arlington, VA, is seeking a Help Desk Manager to oversee help desk operations and manage support staff. The ideal candidate will have over 8 years... ...the ability to obtain DHS Suitability clearance. This role is hybrid. #J-18808-Ljbffr SiloSmashers, Inc.Suggested
$58k - $136.2k
Tier 2 Helpdesk Lead Position Description CGI Federal... ...seeking a Tier 2 Help Desk Functional Lead... ...production support and service desk... ...the client's Tier 1 help desk, ensures... ...areas of client management, team management,... ...D.C; however, a hybrid working model is...SuggestedWork at officeLocal area- General Dynamics Information Technology in Bethesda, MD is seeking a Tier II Deskside Manager to lead the deskside support team supporting NIH. This onsite role requires guiding staff, managing operations, and driving service excellence in a fast-paced research environment...Suggested
- General Dynamics - IT is seeking a Tier II Deskside Manager to lead the deskside support team supporting NIH. The role focuses on staffing, operations, and performance... ...skills. Location is Bethesda, MD with onsite (hybrid possible) arrangements, and exposure to macOS...Suggested
$51.6k - $136.2k
...Business Systems Analyst I — Tier-1 Support Lead Position... ...enterprise systems and helping end users resolve issues... ...and maintaining help desk workflows. You will work... ...responsibilities . Manage and monitor the... ...Collaborate with Tier 2 analysts to package escalated...SuggestedLocal area$100k - $124k
...SkyePoint Decisions is a leading Cybersecurity... ...Decisions is seeking a Tier 2 Shift Lead to support the Diplomatic Security... ...onsite 5 days a week. No hybrid/telework allowed.... ...of coordinated Tier 1 alert triage and requests... ...and Event Management (SIEM) platforms (e.g...Contract workLocal areaRemote workAll shiftsShift workDay shift$70k - $90k
...Description Position Title: Tier III Helpdesk Lead Location: Washington, DC (hybrid) Assignment Type:... ..., enforcing patch management, vulnerability remediation... ...mentor and train Tier 1/2 staff to reduce escalation... ...: · 3+ years of IT support experience with...Local areaMonday to Friday- ...opportunity for a Desk Side Support Manager requiring a Public... ...cohesiveness between all Tiers and manage the day... ...to all Tier 2 SOPsEnsure... ...years managing and leading desk side support... ...certification in at least 1 of the following:... ...4 Certification Help Desk Institute (HDI...Full timeContract workWork at officeShift work
$86.6k - $181.8k
Job Title: Team Lead- Network Operations - Tier 2Job Category: Information TechnologyTime Type: Full timeMinimum... ...Services 3 (ECS3) program supports our intel customer across its many operating... ...Responsibilities:As a Team Lead of our Tier 2 Network Operations technicians, you'...Contract workWork experience placementRemote workFlexible hours- ...GDIT is seeking a Lead Service Desk Manager to join our program supporting the biomedical research... ...approximately 2,200 staff and various... .... ~Oversee the tiered support model and ensure... ...managing the Tier 1 Service desk as... .... ~ At least one Help Desk Institute...Contract workWork from homeFlexible hours
- Alliance Defending Freedom in Lansdowne, VA is seeking a Team Leader to manage the Service Desk and IT Support teams across US and international offices. You will supervise Tier 1-2 staff, drive SLA performance, and move the function toward a strategic IT service. The...
- ...Help Desk ManagerThis position is part of a proposal submission and... ....Location: Arlington, VA (Hybrid) Clearance: DHS SuitabilityOversee... ...ensure efficient and timely support. Manage a team of technicians, set... ...Responsibilities:Supervise Tier 1/2 support staffDevelop help...Contract work
- About DMIDMI is a leading provider of digital... ...focus on end-to-end managed IT services, including... ...development, DMI supports public sector... ..., LLC is seeking a Tier 3 Network Lead who... ...monitoring, directing Tier 1/2 escalations,... ...growth opportunities to help you thrive....Monday to Friday
- Overview At Credence, we support our clients’ mission-critical needs... ...Integrated Product Support Manager at the senior level who will... ...product support elements: 1) Computer Resources, 2) Design Interface, 3)... ...developments in accordance with “Lead the Fleet” schedules and requirements...Contract workTemporary workFor contractorsWork at office
- ...Manager, Desktop SupportThe Manager, Desktop Support, is responsible for managing... ...addition to leading internal... ...external "service-desk" support team... ...a thriving, 1,100-strong team... ...doHow You'll Help Our Team... ...service-desk tier, maintaining... ...Life Blend: A hybrid work model that...Work at officeLocal areaRemote workRelocation package
$177.7k - $202.8k
...Overview Sr. Manager, Project Manager... ...Experiences Programming Lead Capital One... ..., and inclusive support that inspires... ...journey and helping them unlock their... ...: This role is hybrid, based in McLean... ...At least 2 Years of People... ...certification ~1+ years of Design...Full timePart timeWork at officeLocal area3 days per week$124.9k - $205.5k
...Washington, DC office on a hybrid working arrangement... ...opportunity, and manage risk with... ...Consult is seeking a Lead Account Director, Advocacy... ...quality, and helping your team navigate... ...meetings.Manage a team of 1-2 Account Executives... ..., Commercial support teams, and research...Contract workWork at officeDay shift$1,000 per month
...Performance: A hybrid work is schedule... ...cloud adoption to support Enterprise... ...related to financial management, accounting, procurement... ...controls ~ Lead multiple... ...Inc.: 1. Our Commitment... ...clients. 2. Work-Life Balance... ...- We help you meet your career...Temporary workFor contractorsWork experience placement$151.9k - $173.4k
...Governance & Oversight Manager - Hybrid The Enterprise... ...bridge, translating top-tier enterprise payment... ...Deliver You will lead the transformation... ..., VA) or Center 2 (McLean, VA), this... ...years of experience supporting, partnering and interacting... ...programs At least 1 year of risk...Full timePart timeWork at officeLocal area- SkyePoint Decisions seeks an experienced Tier 2 Shift Lead for the Cyber Incident Response Team to support our Federal Strategic Cyber Mission program in Beltsville, MD. This on-site role runs Tuesday through Saturday, 2pm to 10pm, demanding hands-on incident analysis,...Shift work
- General Dynamics - IT seeks an IT Service Desk Team Lead in Bethesda, MD to deliver high-quality IT phone and remote support to NIH users. You will troubleshoot hardware and... ...5, VPN, and AD skills. Onsite with potential hybrid work; benefits include growth opportunities and...Remote work
$40 - $55 per hour
...seeking a proactive and dynamic Service Desk Manager to lead our hybrid Tier 1/Tier 2 service desk team. This role is... ...a team of four agents that supports approximately 600 users. The ideal... ...Directory Windows10 ServiceNow Office365 Help desk management Troubleshooting Job...Contract workTemporary workMonday to Friday- ...Belvoir, VA 22060Position Type: Full TimePosition title: Lead Analytical and Executive Support, Lead Analyst Location: Fort Belvoir, VA Clearance... ...s degree in a business or technical field (E2 Analyst, Management II). Minimum 7 years of experience in engineering/science...
$61.23k - $104.09k
...seeking a Project Analyst (SETA 1) to support science and engineering... ...Job Location: This role has a hybrid work schedule and will be based... ...programmatic tasks. Support management of grants, cooperative agreements... ...research projects. 2+ years of Federal or State level...Full timeContract workFor contractorsWork experience placementWork at office- ...Information Technology (GDIT) seeks a Lead Service Desk Manager to lead the NHLBI IT Service Desk at NIH, overseeing end-user support for about 2,200 staff and a matrix of devices. You... ...drive incident resolution, and supervise Tier 1-3 teams while maintaining...
- ...perspectives. The Preschool Lead Teacher 1 or 2 is responsible for... ...Kindergarten transition forms and support Kindergarten Readiness... ...classified as ECE-School age hybrid (E/S) credits. Minimum three... ...including experience in behavior management and age-appropriate activity...Summer work
$150k - $175k
...Strategic Account Executive - Tier 1 Banking & Insurance Sayari is the judgment infrastructure... ..., proven history of selling to and managing complex relationships within Tier 1 Banks... ...cultivate strong customer references to support broader net-new sales initiatives....Work at officeLocal areaShift work$85k - $120k
You will lead a team of analysts responsible for creating... ...cross-team projects to support the broader roadmap and... ...Team Lead to form and manage highly efficient project... ...graduate degree, preferred. 2-5 years’ experience and... ..., and financial markets.1+ years of experience...Full timeContract workShift work$91.4k - $187k
...Project Management ProfessionalAs a recognized authority and leading contributor, this project management... ...business needs to help ensure Oracle's... ...expectations. Supports the Task Order Owner... ...includes the following: 1. Medical, dental,... ...medical opinion 2. Short term disability...Temporary workFlexible hours- ...capabilities. Our goal is to help you develop and... ...and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to... ...’s executive support group. The candidate... ...customers, DoD service desk. Coordinate with... ...and maintaining Tier 2 Tech Control...For contractorsWork experience placementWork at officeLocal area
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