Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Help Desk Manager: Lead Tier 1/2 Support (Hybrid)

Silo Smashers

A leading technology services provider is seeking a Help Desk Manager in Arlington, VA. This hybrid position involves overseeing help desk operations and managing a team of technicians. Candidates should have over 8 years of IT support experience and a Bachelor's degree in IT or a related field. Strong leadership and customer service skills are essential for this role, along with the ability to obtain DHS Suitability clearance. #J-18808-Ljbffr Silo Smashers

Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Help Desk Manager: Lead Tier 1/2 Support (Hybrid) in Arlington, VA vacancy
  •  ...technology firm in Arlington, VA, is seeking a Help Desk Manager to oversee help desk operations and manage support staff. The ideal candidate will have over 8 years...  ...the ability to obtain DHS Suitability clearance. This role is hybrid. #J-18808-Ljbffr SiloSmashers, Inc.
    Suggested

    SiloSmashers, Inc.

    Arlington, VA
    3 days ago
  • $70k - $85k

     ...Ten4 is looking for a Wireless Help Desk Manager to oversee the Support Services team providing Tier-1 mobility help desk services. This fully remote position requires a minimum of 2 years’ experience managing direct reports and working with ticketing solutions. Key responsibilities... 
    Suggested
    Remote work

    Ten4

    Laurel, MD
    2 days ago
  •  ...motivated Service Desk Tier 2-3 Leads.  Multiple positions...  ..., DC ... Hybrid work model with a...  ...combination of onsite support at the client site...  ...ITIL-aligned Tier 1–3 IT support services...  ...endpoint management, and asset lifecycle...  ...tell us how we can help by contacting us at... 
    Suggested
    Local area
    Remote work

    GTSC

    Washington DC
    3 days ago
  •  ...Group in Washington, DC is seeking a Tier III Helpdesk Lead for a Direct Hire, hybrid role. The position offers a salary...  ...K-$90K and requires 3+ years of IT support, Azure experience, and strong...  ...role also involves mentoring Tier 1/2 staff, coordinating with vendors,... 
    Suggested

    Addison Group

    Washington DC
    2 days ago
  • General Dynamics Information Technology in Bethesda, MD is seeking a Tier II Deskside Manager to lead the deskside support team supporting NIH. This onsite role requires guiding staff, managing operations, and driving service excellence in a fast-paced research environment... 
    Suggested

    General Dynamics Information Technology

    Bethesda, MD
    2 days ago
  • $70k - $90k

    Position Title: Tier III Helpdesk Lead Location: Washington, DC (hybrid) Assignment Type: Direct Hire...  ...incidents, enforcing patch management, vulnerability...  ...mentor and train Tier 1/2 staff to reduce escalation...  ...Qualifications 3+ years of IT support experience with... 
    Local area
    Monday to Friday

    Addison Group

    Washington DC
    2 days ago
  •  ...an experienced SME Service Desk Analyst (Tier 1) Lead to support the delivery, enhancement,...  ...and continuous improvement—helping ensure capabilities are delivered...  ...Responsibilities Lead and manage Tier 1 Service Desk...  ...escalation of issues to Tier 2 and Tier 3 support teams,... 

    Dormont Manufacturing Company

    Alexandria, VA
    3 days ago
  • BlueWater Federal Solutions Inc. is seeking a Help Desk Manager to support the Dept of the Navy at the Pentagon. The role involves overseeing the help desk team, establishing customer service standards, and tracking performance. Ideal candidates will have a Bachelor's... 

    BlueWater Federal Solutions Inc.

    Arlington, VA
    2 days ago
  • BlueWater Federal Solutions, Inc. is seeking a Help Desk Manager to support the Dept of the Navy at the Pentagon. In this role, you will oversee the help desk team, ensuring effective performance through guidance and training. The ideal candidate will have at least 5 years... 

    BlueWater Federal Solutions

    Arlington, VA
    1 day ago
  • $135.84k

    Manager, Client Support Services - JobID: 12931 Openings as of 7/...  ...Office Date Posted: 7/1/2026 Location:...  ...Client Support Services leads a high‑rate customer...  ...service team, delivering Tier 1, Tier 2, and Tier 3 support and coordinating the Help Desk and Hardware Repair... 
    For contractors
    Work at office
    Monday to Friday
    Day shift

    Federal Way Public Schools

    Washington DC
    3 days ago
  •  ...Join to apply for the Help Desk Manager role at SiloSmashers, Inc. This position...  .... Location: Arlington, VA (Hybrid) Clearance: DHS Suitability...  ...ensure efficient and timely support. Manage a team of...  ...Responsibilities Supervise Tier 1/2 support staff Develop help... 
    Contract work

    Silo Smashers

    Arlington, VA
    1 day ago
  • $155k - $220k

     ...Qualifications We are seeking an Incident Support Manager to join our team supporting a...  ...Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for...  ...025-8247 Category Technical Support/Help Desk Type Regular Full-Time... 
    Full time
    Contract work
    Temporary work
    Work at office
    Local area
    Remote work
    Monday to Friday
    Shift work
    Night shift
    Day shift

    TekSynap

    Springfield, VA
    3 days ago
  • $56k - $80k

     ...application process. Helpdesk Support Lead Full Time Washington, DC, US 2 days ago...  ...analytics platforms used to manage $14.5B in government...  ...technologies to help the government think...  ...and provide Level 1 and Level 2...  ...guidance and training to Tier I & II technicians to... 
    Full time
    Temporary work
    Remote work
    Monday to Friday
    Flexible hours
    Shift work
    Rotating shift

    Tripoint Solutions

    Washington DC
    5 days ago
  •  ...opportunity for a Desk Side Support Manager requiring a Public...  ...cohesiveness between all Tiers and manage the day...  ...to all Tier 2 SOPs ~Ensure...  ...years managing and leading desk side support...  ...certification in at least 1 of the following:...  ...Certification ~Help Desk Institute (... 
    Full time
    Contract work
    Work at office
    Flexible hours
    Shift work

    ActioNet, Inc.

    Washington DC
    a month ago
  •  ...a highly experienced Customer Support Lead to provides strategic leadership...  ...This position oversees Service Desk operations, Desktop Engineering, endpoint lifecycle management, mobile devices, printing services...  ...alignment with the ISO 20000-1:2018. Demonstrated experience... 
    For contractors
    Work at office
    Immediate start

    Expression Networks

    Washington DC
    4 days ago
  • $140k - $160k

    Tier 2 Shift Lead - Cyber Incident Response Team Location: Beltsville, MD (onsite). Shift Time: Tuesday...  ...in‑depth analysis of coordinated Tier 1 alert triage and requests in a 24x7x365...  ...Microsoft Azure access and identity management. Proficiency in Microsoft Defender for... 
    Temporary work
    Local area
    Remote work
    All shifts
    Flexible hours
    Shift work

    Skyepointdecisionsinc

    Laurel, MD
    1 day ago
  •  ...supervision and direction to help desk staff who are...  ...for remote and on‑site support to users, which includes...  ...possible, and elevate to Tier II or Tier III as appropriate...  ...and printer problems. Manage day‑to‑day work...  ...School diploma required. 1-2 years of IT operations... 
    Permanent employment
    Contract work
    Work at office
    Local area
    Remote work

    Cwsc

    Washington DC
    2 days ago
  • $69.41k - $83.09k

     ...supervisor approval The Student Support Team (SST) Coordinator leads the development,...  ...Intervention (RTI) and Multi-Tiered Systems of Support (MTSS)....  ...and goals Coordinate and manage SST and MTSS/RTI processes, including Tier 1, Tier 2, and Tier 3 interventions... 
    Remote work

    Elsie Whitlow Stokes Community Freedom Public Charter School

    Washington DC
    6 days ago
  • Dormont Manufacturing Co seeks an experienced SME Service Desk Analyst (Tier 1) Lead in Alexandria, Virginia. You will lead Tier 1 Service Desk...  ...SCI clearance and extensive experience in IT service desk management. This role offers opportunities to work on important data... 

    Dormont Manufacturing Co

    Alexandria, VA
    15 hours ago
  • $110k - $137.5k

     ...experienced litigation paralegal to lead complex cases and mentor junior staff. This role involves managing case files, drafting legal documents, and providing support throughout the litigation...  ...technologies. The position offers a hybrid work environment with a salary... 

    Covington & Burling LLP

    Washington DC
    2 days ago
  • $70k - $90k

     ...Description Job Title: Tier III Helpdesk Lead Location: National Harbor, MD (Hybrid)  Type: Full Time...  ...incidents, enforcing patch management, vulnerability...  ...mentor and train Tier 1/2 staff to reduce escalation...  ...Qualifications: ~3+ years of IT support experience with... 
    Full time
    Temporary work
    Work at office
    Local area
    Work visa

    Cloudforce

    National Harbor, MD
    13 days ago
  • About DMI DMI is a leading provider of...  ...focus on end-to-end managed IT services, including...  ...development, DMI supports public sector agencies...  ..., LLCis seeking a Tier 3 System...  ...analysis for Priority 1 and Priority 2 server and systems...  ...opportunities to help you thrive. Financial... 

    Digital Management Llc

    Washington DC
    4 days ago
  • $78.44k - $85.26k

    KIPP DC is seeking an Human Resources Manager to join our HR generalist team at the headquarters. This full-time role offers hybrid flexibility and requires onsite presence at HDQ...  .... The role focuses on employee life cycle support, compensation, and HR compliance,... 
    Full time
    2 days per week

    KIPP DC

    Washington DC
    15 hours ago
  • $150k - $175k

     ...Strategic Account Executive - Tier 1 Banking & Insurance Sayari is the judgment infrastructure...  ..., proven history of selling to and managing complex relationships within Tier 1 Banks...  ...cultivate strong customer references to support broader net-new sales initiatives.... 
    Work at office
    Local area
    Shift work

    Sayari | Commercial Risk Intelligence

    Washington DC
    1 day ago
  • $95k - $110k

    As the IT Manager, you will be responsible for overseeing and...  ...of technology systems that support business objectives, ensuring...  ...years in the IT field with 2 years providing systems/...  ...available.This is a full‑time, hybrid position that requires 1-2 days or more in our... 
    Full time
    Temporary work

    Global Impact

    Washington DC
    3 days ago
  •  ...capabilities. Our goal is to help you develop and...  ...and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to...  ...’s executive support group. The candidate...  ...customers, DoD service desk. Coordinate with...  ...and maintaining Tier 2 Tech Control... 
    For contractors
    Work experience placement
    Work at office
    Local area

    Comprehensive Power, Inc

    Arlington, VA
    15 hours ago
  • A leading IT services provider is seeking a Desktop Support Manager in Washington, D.C. This role will oversee IT support operations for a university campus and an...  ...managing endpoint lifecycle processes, and serving as a Tier 2 escalation resource. The ideal candidate has... 

    Insight Global

    Washington DC
    3 days ago
  • E-Logic, Inc. is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users in Washington, D.C. You will manage daily operations and technical staff, ensuring compliance with ITIL frameworks and driving the team to meet strict service... 

    E-Logic, Inc.

    Washington DC
    15 hours ago
  • E Logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across various military IT divisions. This role involves supervising operations, managing technical staff, and ensuring compliance with ITIL standards. The ideal... 

    E Logic

    Washington DC
    2 days ago
  • TIER II DESKSIDE MANAGER Seize your opportunity to make a personal...  ...Deskside Manager supporting the National...  ...leadership will help deliver...  .... Evaluate help desk processes and workflows...  ...Demonstrated ability to lead technical teams...  ...potential for a hybrid schedule) GDIT... 

    General Dynamics Information Technology

    Bethesda, MD
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Help Desk Manager: Lead Tier 1/2 Support (Hybrid). Be the first to apply!