Senior Service Desk Lead — ITIL & ServiceNow (On‑Site)
$150k - $170kVetJobs
VetJobs is seeking a Service Desk Lead to work in Alexandria, VA. The role involves overseeing IT support operations and requires an active Secret security clearance, a bachelor's degree, and significant experience in helpdesk and desktop support. The ideal candidate will manage service desk staff, ensure quick resolution of incidents, and enhance service level agreements. The salary ranges from $150,000 to $170,000 with comprehensive benefits including medical, dental, and 401(k). #J-18808-Ljbffr VetJobs
- ...customer-oriented Senior Systems Analyst to... ...vCenter, Horizon View, Site Recovery Manager,... ...SANs, Certificate Services, DHCP, DNS, Active... ...all phases of the ITIL Service Lifecycle,... ...Experience using a Service Desk ticketing system, such as Remedy or ServiceNow ITIL Foundations...SeniorWebsiteServicenowWork at office
$150k - $170k
...of incidents in alignment with ITIL-based service management practices. Supervise service desk staff, manage daily workflows and... .... 2 years of experience with ServiceNow platform and M365 products in a... ...ID 2026-23914 Work Type On-Site Pay Range $150,000 - $170,000...WebsiteServicenowFull timePart timeRemote work- A technical support company seeks a Service Desk Lead in Alexandria, VA to oversee Tier I and Tier... ...optimizing service delivery through ITIL practices. The ideal candidate will have... ...technical team management, and proficiency in ServiceNow and Microsoft 365. Qualifications...Servicenow
$150k - $170k
SUVI Global is looking for a Service Desk Lead to work in Alexandria, VA.... ...incidents in alignment with ITIL-based service management practices... ...2 years of experience with ServiceNow platform and M365 products... ...ID 2026-23914 Work Type On-Site Pay Range $150,000 - $170,0...WebsiteServicenowFull timePart timeFor contractorsRemote work- ...Geospatial, and Environmental services. Backed by top-tier... ...it. The Service Desk Lead will provide on-site support for DoD OIG's headquarters... ...2 years' experience with ServiceNow platform, and M365... ...Technology Information Library (ITIL) v3 or later....WebsiteServicenowWork experience placementFor subcontractorRemote workWorldwide
- GovCIO is seeking a Service Desk Manager to lead hybrid on-site/remote operations supporting the US Mint contract in the Washington, DC area. The role... ...customer satisfaction. You will manage ticket workflows in ServiceNow, develop KPI dashboards, and coordinate training and...WebsiteServicenowContract workRemote work
- Saliense Consulting LLC is looking for a ServiceNow Specialist to lead the design, development, and implementation of solutions on the ServiceNow... ...to work collaboratively with teams. This role requires on-site presence 5 days a week in Arlington, VA, and necessitates...SeniorWebsiteServicenow
$150k - $170k
Akima, through its subsidiary Suvi Global, is seeking a Service Desk Lead in Alexandria, VA, to support IT operations across DoD OIG networks... ...managing technical staff and efficiently utilizing ServiceNow and M365 products. Attractive benefits and competitive salary...Servicenow- A leading technology firm in Arlington, VA, seeks a ServiceNow SME to support a national security program. You will map legacy workflows into ServiceNow and improve efficiencies. The ideal candidate has 6+ years of experience, strong ServiceNow knowledge, SQL skills, and...SeniorWebsiteServicenowFlexible hours
- ...Senior Web Designer & Project Manager, Federal Digital Services Department: Information Technology Employment... ...performed primarily on-site at NSF headquarters in... .... Key Responsibilities Lead web design and development... ...Creative Cloud and ServiceNow. Ability to obtain and...SeniorWebsiteServicenowFull timeContract work
$150k - $170k
...ensuring prompt incident resolution, and maintaining the knowledge base. The role includes managing workflows and enhancing customer service excellence, offering a pay range of $150,000 - $170,000. Comprehensive benefits are included such as medical, vision, and 401(k)....Servicenow- Position Title Senior Platform Lead & Delivery Manager Location & Clearance... ...Integrated EDSA Governance & Shared Services Team . This program... ...technology delivery across ServiceNow, SharePoint, Power Platform,... ...package (viewable on our careers site). EQUAL OPPORTUNITY...SeniorWebsiteServicenowRemote work
$40k - $80k
...Remote Work: ORA_ON_SITE Description SAIC... ...Availability Monitoring Lead and supervise... ...infrastructure and services using automated monitoring... ...ITTSM tickets in ServiceNow (create, route, and... ...with senior stakeholders. RCA... ...switching, VPNs. ITIL-based incident and...SeniorWebsiteServicenowPermanent employmentFull timeRemote workShift workDay shift- ...Portal Developer, Senior Category: Digital Customer Experience... ...access to information and services. Key responsibilities include... ...portals, internal dashboards, or ServiceNow service portals. • Coding... ...Clickhere ( to be directed to our site that is dedicated to veterans...SeniorWebsiteServicenowFull timeLocal area
- ServiceNow Portal Administrator, Senior Position Description CGI Federal has an exciting... ...efficient, and secure IT services. Key duties include... ...ITSM, CSM, ITOM, etc.). • ITIL/ITSM: In-depth knowledge of... ...here to be directed to our site that is dedicated to veterans...SeniorWebsiteServicenowLocal area
- DMI is seeking a Service Desk Manager in Washington, DC to lead technical service desk operations... ...IT incidents in a multi-site environment supporting over... ...has strong experience in ITIL Framework and managing... ...based ITSM platforms like ServiceNow. The position requires US...WebsiteServicenow
$140k - $168k
...currently hiring for a Service Desk Manager to support our... ...and will be a hybrid on-site/remote. Responsibilities... ...and customer service. Lead daily standups to report... ...and requests Use ITIL practices to promote problem... ...requirements Work with ServiceNow team to develop workflows...WebsiteServicenowContract workCurrently hiringWork at officeRemote work$90k - $130k
...honoree, is seeking a Senior Software Developer... ...3 days per week on-site, with remaining... ...threshold management and service response.... ...New Relic, Splunk, ServiceNow, Cisco DNAC, and other... ...IT experience as a lead or Subject Matter Expert... .... Familiarity with ITIL framework, change...SeniorWebsiteServicenowFull timeRemote workNight shift3 days per week- ...DMI is a leading provider of digital services and technology solutions, headquartered... ...seeking a Service Desk Manager to lead the... ...across a multi-site environment supporting... ...the ITSM platform (ServiceNow, BMC Helix, or... ...experience with the ITIL 4 Framework, specifically...WebsiteServicenowRemote work
$92.3k - $166.85k
Description Leidos is seeking a Senior SharePoint System... ...will support infrastructure services, operations, and maintenance... ...authentication as well as support site setup, permission management,... ...ITSM) ticketing systems such as ServiceNow. Education Candidate must have...SeniorWebsiteServicenowContract workRemote work- eSolutionsFirst is seeking a Senior QA Engineer specializing in ServiceNow testing. The role involves manual and automated testing of ServiceNow solutions... ...experience and strong communication skills. The position is on-site in McLean, VA, or Plano, TX. #J-18808-Ljbffr...SeniorWebsiteServicenow
- ...Clearance: Secret Overview The Service Desk Lead oversees Tier I and Tier II operations,... ...and service request resolution through ITIL-based practices. Responsibilities... ...problem, and request fulfillment using ServiceNow. Supervise technical personnel: scheduling...ServicenowRemote work
$92.3k - $166.85k
Senior VDI Administrator Leidos is seeking a Senior... ...administration of servers in off‑site data centers. Provide... ...(SOPs) for systems and services. Update operations and... ...software such as ServiceNow. Knowledge of IC IT... ...Microsoft 365 Administrator ITIL Foundations...SeniorWebsiteServicenowContract workRemote workAfternoon shift$98k - $130k
Overview We are seeking a Senior Data Network Engineer... .... Responsibilities Lead installation,... ...Experience working within ServiceNow ticketing system Bachelor... ...large, multi‑site network environments... ...management tools Knowledge of ITIL-based service management practices...SeniorWebsiteServicenowFull timeContract workWork at officeRemote workMonday to FridayWeekend workDay shiftAfternoon shift- ...Unified Communications Manager (UCM), voice and survivable remote site telephony gateways, STIGS, encryption protocols, secure... ...gateways Ability to support trouble tickets and incidents using ServiceNow Security + and CCNP Voice and Collaboration Certification Preferred...SeniorWebsiteServicenowRemote work
$66.9k - $81.8k
...Support Technician, Senior Job Summary: We are... ...and meeting service level objectives. Key... ...applications, both on-site and via remote support... ...systems such as ServiceNow (preferred), Remedy... ...resolved at the service desk to other service... ...(ACSP) ITIL 4 Preferred Qualifications...SeniorWebsiteServicenowWork experience placementWork at officeLocal areaImmediate startRemote work- Location: McLean, VA / Plano, TX (On-site, M-F) Type: Contract Job Title: Senior QA Engineer (ServiceNow) Job Summary: We are looking for a Senior QA Engineer with strong experience in ServiceNow testing. The role involves manual and automated testing of ServiceNow solutions...SeniorWebsiteServicenowContract work
$82.55k - $149.23k
...IT Support Manager leads SEC ISS Customer Service Desk operations that serve... ...Improvement Serve as the senior operational... ...experience applying ITIL‑based incident and service... ...‑on experience with ServiceNow or a comparable... ...needs. Location: On‑site at SEC HQ, Washington...WebsiteServicenowContract workWork at officeShift work- Capgemini Government Solutions is seeking a mid-senior ServiceNow Developer to lead design, development, and implementation of ServiceNow solutions for... ...or easily obtainable Secret clearance, and hybrid on-site work in the Washington, DC area, with potential travel for...SeniorWebsiteServicenow
- ...Risk Mitigation Specialist Senior Our work depends on a Risk Mitigation... ...the Pacific theater. You will lead the development and execution... ...customer governance using ServiceNow Integrated Risk Management (IRM... .../SCI w/ polygraph On Customer Site Desired Education and Experience...SeniorWebsiteServicenow
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