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Senior Service Desk Lead — ITIL & ServiceNow (On‑Site)

$150k - $170k

VetJobs

VetJobs is seeking a Service Desk Lead to work in Alexandria, VA. The role involves overseeing IT support operations and requires an active Secret security clearance, a bachelor's degree, and significant experience in helpdesk and desktop support. The ideal candidate will manage service desk staff, ensure quick resolution of incidents, and enhance service level agreements. The salary ranges from $150,000 to $170,000 with comprehensive benefits including medical, dental, and 401(k). #J-18808-Ljbffr VetJobs

Vacancy posted 3 days ago
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