Service Desk Lead: ITIL Incident & ServiceNow Expert
$150k - $170kAkima, LLC
Akima, LLC is looking for a professional to oversee Tier 1 and Tier 2 support operations in Alexandria, Virginia. The candidate must have active Secret security clearance, a bachelor's degree, and significant experience in helpdesk support. This position involves supervising staff, ensuring prompt incident resolution, and maintaining the knowledge base. The role includes managing workflows and enhancing customer service excellence, offering a pay range of $150,000 - $170,000. Comprehensive benefits are included such as medical, vision, and 401(k). #J-18808-Ljbffr Akima, LLC
Vacancy posted 4 days ago
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