Service Desk Manager - ITIL 4 Certified
Softthink Solutions
Job Summary We are seeking a Service Desk Manager to lead the Technical Service Desk operations and oversee the full lifecycle of IT incidents and problems. This role ensures efficient service delivery, operational stability, and adherence to IT service management best practices. Service Desk Manager (ITIL 4 Certified) Location: Washington, DC Work Authorization: US Citizen Key Responsibilities Lead and manage the IT Service Desk team and daily operations Oversee incident, problem, and service request management processes Ensure SLA compliance and service quality standards Drive continuous improvement in IT service deliveryCoordinate with infrastructure and application teams for issue resolution Required Skills & Qualifications Strong practical experience with ITIL 4 Framework (Service Operation focus) ITIL 4 Foundation Certification (required) Experience managing enterprise-level IT service desks Strong leadership and communication skills #J-18808-Ljbffr Softthink Solutions
Vacancy posted 2 days ago
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