Senior Conference Manager

Omni Frisco Hotel at the Star

The Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it's the social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel's 24,000 square feet of meeting space provide endless opportunities for events.

This multi-use campus in partnership with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire campus is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.

Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star.

The upscale Omni Frisco Hotel embodies true Texas charm and sophistication. Staying true to Omni's local color, this luxury hotel captures the energy and future of this vibrant North Texas city.

Overview:

To assist the Director of Events in support of the Catering and Conference Services operation and work closely with the Banquets, Catering, and Conference Services to maximize revenues; maintain positive interdepartmental communications; contribute to the overall direction and operation of the hotel. Assists in leading the team in providing proper room set ups based on requirements and standards, personally assisting when needed. Directs and motivates team to provide high level of service.

Responsibilities:

• Event planning and detailing for booked events
• Attends pre-event meetings as needed to understand group needs
• Assists in establishing consistent standards for meeting room sets and VIP meeting room sets
• Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event
• Solves problems and/or suggest alternatives to previous arrangements if necessary
• Attends and participates in all pertinent meetings
• Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements
• Maximize banquet revenues through up-selling wherever possible and minimize erosion of check averages from price-sensitive groups
• Coordinate support services (flowers, entertainment, decoration, A/V, etc.) to provide complete client satisfaction
• Effective communication to ensure client satisfaction and repeat bookings
• Empowers associates to provide excellent customer service
• Strives to improve service performance
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
• Other duties as assigned by Director of Events.Sets a positive example for department
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team
• Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.Observes service behaviors of associates and provides feedback to individuals
• Ensures property policies are applied fairly and consistently
• Brings issues to the attention of supervisor and/or Human Resources as necessary.
• Ensures associates understand expectations and parameters

Qualifications:

• High School Diploma or Equivalent
• College degree preferred
• Minimum of 3-5 years hotel event management, food and beverage, or related professional area
• Knowledge of the operations of the hotel industry
• Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed
• Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others
• Highly developed customer service skills with strong attention to detail
• Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel, and Outlook. Delphi experience preferred
• The ability to delegate, effectively train and coach
• Must be able to work a flexible schedule including nights, weekends and holidays

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.


Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io.