Customer Care Specialist

Serve as the primary contact for inbound calls from account holders and prospective customers Make outbound calls to welcome new account holders, assist with past-due accounts, support non-enrolled patients, and participate in special outreach campaigns Help patients understand their account options and encourage enrollment and payment activity Deliver white-glove customer service while acting as an advocate for patients and an ambassador of the brand Accurately document customer interactions and account activity using proprietary CRM technology Escalate concerns, complaints, and complex issues appropriately while maintaining professionalism and empathy Participate in ongoing coaching, quality reviews, and development opportunities Embrace feedback and demonstrate commitment to personal and professional growth Requirements Customer service experience required 1-2 years of call center or telephone-based customer support experience preferred Experience in healthcare, hospital settings, financial services, or patient-facing roles is a plus Familiarity with HIPAA guidelines is preferred Strong communication, active listening, and problem-solving skills Ability to work independently while maintaining a positive team-oriented mindset Must be local to Portland, OR and surrounding areas Quiet, private work area free from distractions Ability to work in a room without other individuals present Minimum internet speed of 100 Mbps download and 35 Mbps upload Password-protected private internet connection Available Ethernet port Core Competencies Demonstrates strong customer service skills with a focus on patient advocacy and brand representation. Proficient in utilizing CRM technology for accurate documentation and communication while adhering to HIPAA guidelines. Highest-signal resume keywords Customer Service Experience Call Center Support HIPAA Familiarity Strong Communication Skills Problem-Solving Skills Soft Skills Active Listening Empathy Team-Oriented Mindset Professionalism Commitment to Growth Industry Keywords Healthcare Patient-Facing Roles Financial Services Hospital Settings Tools & Technologies CRM Technology #J-18808-Ljbffr