Senior Customer Service Representative
$15.5 per hourDIRECT TO FILM VIRGINIA LLC
Job Description
Job Description
Senior Customer Service Representative
DTF Virginia – Hampton, VA (In-Person)
DTF Virginia is hiring a professional, detail-oriented Customer Service Representative to join our team in Hampton, VA.
This is not an entry-level role . We’re looking for someone who communicates clearly, stays composed under pressure, and understands the importance of accuracy in a fast-paced production environment.
Monday–Friday
9:00 AM – 5:00 PM
Pay
- $15.50/hour during training
- Weekly pay
- 90-day probationary period
- Pay reviewed at 90 days based on performance and fit
What You’ll Do
- Assist customers in person, by phone, and via email
- Provide clear, accurate, and professional communication
- Guide customers with:
- Print sizing and garment measurements
- Artwork readiness for DTF printing
- Product selection and expectations
- Review artwork for basic print readiness
- Communicate with the production team using Outlook and Teams
- Ensure order accuracy before production
- Handle customer concerns professionally and calmly
What We’re Looking For
- Strong communication skills (written and verbal)
- High attention to detail
- Professionalism and emotional maturity
- Ability to accept feedback and follow direction
- Ability to multitask in a fast-paced environment
Technical Skills
- Microsoft Word
- Microsoft Office (basic Excel/file handling)
- Microsoft Outlook
- Microsoft Teams
- Basic Adobe Photoshop familiarity
Bilingual (English/Spanish) is a plus
Important Requirements
- Must be able to work in person in Hampton, VA
- Must be available Monday–Friday, 9:00 AM – 5:00 PM
- Must not be a current customer of DTF Virginia or closely associated with one
- Must be willing to sign confidentiality and restrictive covenant agreements
About Us
DTF Virginia is a customer-service-driven apparel printing company specializing in DTF, UV DTF, and sublimation transfers. Our customers rely on us for quality, accuracy, and communication — and our customer service team plays a critical role in protecting that standard.
Vacancy posted 22 days ago
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