Associate Director of Financial Aid

Associate Director of Financial Aid

This position is a full-time 12-month, unclassified, in-person staff position located on-site at our Bossier Campus. In order to be considered for employment, applicant must attach the required documentation to the application or mail to: BPCC, Attn. HR, 6220 E. Texas St., Bossier City, LA 71111. Required documentation includes college transcripts and three (3) letters of recommendation for employment. If employed by Bossier Parish Community College, official transcripts must be provided.

Any questions regarding this posting may be directed to View email address on click.appcast.io or View phone number on click.appcast.io. Bossier Parish Community College is an Equal Employment Opportunity Employer.

• Bachelor's degree from accredited educational institution.

• At least three (3) years of progressively responsible financial aid experience in a higher education institution.

• At least one (1) year of direct supervisory experience, including responsibility for employee performance, coaching, workload management, and accountability.

• Knowledge of federal and state regulations and policies related to financial aid.

• Working knowledge of financial aid systems and software.

• Supervisory experience in financial aid or higher education is preferred

PHYSICAL REQUIREMENTS:

• Must have use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear and handle or feel objects and controls.

• Must have physical capability to effectively use and operate various items of office equipment such as, but not limited to, personal computer, calculator, copier, and fax machine.

• Ability to occasionally lift or carry up to 10 pounds.

• Must be capable of sitting in stationary position for 50% or more of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is responsible for assisting the Director in coordinating the daily operation of the Financial Aid Office. The Associate Director of Financial Aid manages the daily operations of the Financial Aid Office and directly supervises Financial Aid staff. This position supports the Director in administering financial aid programs, implementing policies and procedures, maintaining compliance, and providing effective service to students.

• Assist the Director in developing, interpreting, and implementing policies and procedures to provide efficient and effective delivery of services.

• Manage daily operations of office and staff. Manage the daily operations of the Financial Aid Office, including staff supervision, workflow coordination, workload distribution, office coverage, processing priorities, and the timely delivery of student services.

• Train, coach, and provide ongoing feedback to staff regarding financial aid regulations, institutional procedures, systems, and student service practices.

• Addresses escalated student concerns and assist staff with complex financial aid situations.

• Communicate staffing concerns, operational needs, compliance risks, and significant student service issues to the Director of Financial Aid.

• Award, manage, and reconcile Go Grant, TOPS, and MJ Foster Promise programs.

• Serve as liaison between FAO and outside scholarship agencies such as LOSFA.

• Monitor student enrollment records to determine that students are enrolled and are attending classes according to the Return to Title IV Funds Policy.

• Calculate, post, and monitor all returned Title IV funds due to federal aid programs.

• Counsel students and parents regarding available aid programs and eligibility requirements.

• Support institutional efforts for data submission for FISAP, IPEDS, accreditation and other information needs.

• Serve as the financial aid point of contact and trainer for third-party vendors including but not limited to Inceptia, Dynamic Forms, and ConexEd.

• Assist the Director with the delivery and development of activities and workshops designed to support the College's recruitment, retention, and completion goals.

• Coordinate with Financial Aid Manager to prepare Financial Aid presentations for events, including but not limited to BPCC programs, high school programs, organizational programs, and other colleges' programs.

• Serve as a participating member of the BPCC community and Enrollment Management Division, demonstrated by committee membership, etc.

• Participate in professional development activities sponsored by LASFAA, SWASFAA, NASFAA, Department of Education, and others as required.

• In coordination with the Director of Financial Aid, monitor, interpret, and apply federal, state, and institutional financial aid regulations and guidance; communicate relevant regulatory changes to Financial Aid staff; and update office procedures and practices as needed to maintain compliance.

• Establish, model, and reinforce strong customer service expectations that support a student-centered, responsive, caring, and professional office culture.

• Coordinate with local high schools for FAFSA completion/senior events.

• Serves in the capacity of Director in the absence of the Director.

• Participate in after-hours and off campus College events as required.

• Travel to assist at other campuses, as necessary.

• Perform other duties as assigned.