Customer Service Representative

Customer Service Representative

We get it: job searching takes time and attention. At Kelly, we're here to make it a whole lot easier for you. We're seeking a Customer Service Representative to work at a premier manufacturing client in Farmington, CT. This opportunity could be the one you've been looking for.

Salary/Pay Rate/Compensation: $20.00/hr | Weekly Pay Shift: Monday-Friday | 9:00AM - 5:30PM | Full-Time | Hybrid: 3 Onsite / 2 Remote

Why you should apply to be a Customer Service Representative:

• Competitive pay rate of up to $20/hr.
• Opportunity to gain valuable experience with a premier manufacturing client.
• Supportive and professional team culture.
• Contract position up to 1 year to start, with potential extension up to 2 years.
• Exposure to technical and spare parts service in a dynamic environment.

What's a typical day as a Customer Service Representative? You'll be:

• Maintaining a high level of professionalism with clients and establishing positive rapport with both internal and external customers.
• Processing a high volume of incoming calls and emails.
• Identifying and assessing customers' needs to achieve high customer satisfaction.
• Providing accurate, valid, and complete information using appropriate tools and methods.
• Entering quotes and orders in an accurate, prompt, and professional manner.
• Reviewing customer purchase orders for accuracy and requesting updates as needed.
• Creating cases based on customer information in a timely manner.
• Handling payment processing (credit card), preparing quotes, and placing orders for spare parts.
• Addressing and resolving customer issues and thinking ahead to anticipate "what's next" in the spare parts process.
• Utilizing internal documents and CRM tools to process requests efficiently.
• Maintaining an organized work environment and efficiently switching between multiple systems and screens.

This job might be an outstanding fit if you:

• Have previous customer service experience, especially handling a large volume of incoming calls (required).
• Possess excellent communication skills, able to interact patiently and diplomatically.
• Demonstrate strong organizational skills and the ability to multi-task successfully.
• Are comfortable working in a fast-paced environment with shifting priorities.
• Have knowledge of Microsoft Office, SAP, or other CRM systems (required).
• Are able to work a flexible schedule, including potential weekends, nights, and holidays as business needs arise.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today!