After Sales Engineer
$73k - $103kRGH-Global Limited
Job Description
Job Description
After-Sales Engineer (AGV Systems)
Locations: New Jersey or Los Angeles, USA
Salary: USD $73,000 – $103,000 per annum ( CNY 500,000 – 700,000) + benefits
Our client is an internationally recognised innovator in warehouse automation and intelligent logistics solutions . Headquartered in Asia with a strong global footprint, the company specialises in the design and deployment of advanced robotic sorting systems and autonomous mobile technologies (AGVs) .
With thousands of deployed systems across North America, Europe, and Asia , their solutions support leading organisations in e-commerce, retail, manufacturing, pharmaceuticals, and logistics . The business is known for its strong R&D capability, extensive patent portfolio, and ability to deliver high-efficiency, scalable automation that significantly reduces labour costs while improving operational performance.
Following sustained global growth, the organisation is expanding its technical support presence across the United States .
Role OverviewAs an After-Sales Engineer, you will be responsible for ensuring the optimal performance of AGV and automated logistics systems across client sites. You will provide hands-on troubleshooting, maintenance, system support, and customer training , playing a key role in delivering a high-quality after-sales experience.
This is a customer-facing, field-based role requiring strong technical expertise, responsiveness, and the ability to operate in dynamic, international project environments .
Key Responsibilities- Provide rapid response and resolution to customer-reported faults across AGV hardware and software systems
- Perform diagnosis, troubleshooting, and repair , ensuring minimal downtime and fast system recovery
- Deliver remote and on-site technical support , including emergency interventions when required
- Support installation, commissioning, and system testing at customer sites
- Develop and deliver technical documentation (service reports, operating manuals, training materials) in English
- Conduct customer training sessions on system operation, maintenance, and best practices
- Carry out preventative maintenance and system inspections to reduce risk and improve reliability
- Manage local spare parts inventory , coordinating with global teams
- Gather and communicate customer feedback , contributing to continuous product improvement
- Ensure all work is conducted in accordance with local health, safety, and compliance standards
- Degree or diploma in Mechanical Engineering, Electrical Engineering, Automation, or a related field
- Experience working with AGV systems, robotics, or warehouse automation technologies
- Strong technical knowledge of sensors, control systems, and network communication
- Ability to interpret electrical schematics and CAD drawings
- Hands-on experience with diagnostic tools (e.g., multimeter)
- Strong written and verbal communication skills in English ( Chinese language skills are highly advantageous )
- Experience producing technical reports, documentation, and training materials
- Strong problem-solving ability with a customer-focused mindset
- Ability to work independently and within multinational teams
- Flexibility to travel internationally when required
- Experience within intralogistics, warehousing, or automation environments
- Additional language skills such as Spanish or German
- Relevant technical certifications (electrical, automation systems, or similar)
- Work with cutting-edge robotics and automation technology
- Join a fast-growing international organisation with strong innovation focus
- Gain exposure to global projects and major enterprise clients
- Clear opportunities for career progression and technical development
- Competitive salary and benefits package aligned to US market standards
- Work Type: On-site (New Jersey or Los Angeles)
- Employment Structure: Third-party employment (EOR model)
- Interview Process:
- HR Interview
- Regional Leadership Interview
- Global Leadership Interview
- Reporting into regional leadership within the international business division
Vacancy posted 2 days ago
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