After Sales Engineer

Job Description

Job Description

After-Sales Engineer (AGV Systems)

  Locations: New Jersey or Los Angeles, USA

  Salary: USD $73,000 – $103,000 per annum ( CNY 500,000 – 700,000) + benefits

Our client is an internationally recognised innovator in  warehouse automation and intelligent logistics solutions . Headquartered in Asia with a strong global footprint, the company specialises in the design and deployment of  advanced robotic sorting systems and autonomous mobile technologies (AGVs) .

With thousands of deployed systems across  North America, Europe, and Asia , their solutions support leading organisations in  e-commerce, retail, manufacturing, pharmaceuticals, and logistics . The business is known for its strong R&D capability, extensive patent portfolio, and ability to deliver  high-efficiency, scalable automation that significantly reduces labour costs while improving operational performance.

Following sustained global growth, the organisation is expanding its  technical support presence across the United States .

As an After-Sales Engineer, you will be responsible for ensuring the optimal performance of  AGV and automated logistics systems across client sites. You will provide  hands-on troubleshooting, maintenance, system support, and customer training , playing a key role in delivering a high-quality after-sales experience.

This is a  customer-facing, field-based role requiring strong technical expertise, responsiveness, and the ability to operate in  dynamic, international project environments .

• Provide  rapid response and resolution to customer-reported faults across AGV hardware and software systems
• Perform  diagnosis, troubleshooting, and repair , ensuring minimal downtime and fast system recovery
• Deliver  remote and on-site technical support , including emergency interventions when required
• Support  installation, commissioning, and system testing at customer sites
• Develop and deliver  technical documentation (service reports, operating manuals, training materials) in English
• Conduct  customer training sessions on system operation, maintenance, and best practices
• Carry out  preventative maintenance and system inspections to reduce risk and improve reliability
• Manage local  spare parts inventory , coordinating with global teams
• Gather and communicate  customer feedback , contributing to continuous product improvement
• Ensure all work is conducted in accordance with  local health, safety, and compliance standards

• Degree or diploma in  Mechanical Engineering, Electrical Engineering, Automation, or a related field
• Experience working with  AGV systems, robotics, or warehouse automation technologies
• Strong technical knowledge of  sensors, control systems, and network communication
• Ability to interpret  electrical schematics and CAD drawings
• Hands-on experience with  diagnostic tools (e.g., multimeter)
• Strong written and verbal communication skills in  English ( Chinese language skills are highly advantageous )
• Experience producing  technical reports, documentation, and training materials
• Strong problem-solving ability with a  customer-focused mindset
• Ability to work  independently and within multinational teams
• Flexibility to  travel internationally when required

• Experience within  intralogistics, warehousing, or automation environments
• Additional language skills such as  Spanish or German
• Relevant  technical certifications (electrical, automation systems, or similar)

• Work with  cutting-edge robotics and automation technology
• Join a  fast-growing international organisation with strong innovation focus
• Gain exposure to  global projects and major enterprise clients
• Clear opportunities for  career progression and technical development
• Competitive salary and benefits package aligned to US market standards

• Work Type: On-site (New Jersey or Los Angeles)
• Employment Structure: Third-party employment (EOR model)
• Interview Process:
  1. HR Interview
  2. Regional Leadership Interview
  3. Global Leadership Interview
• Reporting into  regional leadership within the international business division