Trade Desk Support Engineer

Overview We are hiring a trade desk support engineer to join our IT department to handle L1 thru L3 level support of service requests/incidents in a professional and timely manner. Customer service and production support are the most important aspects of this role. Job Responsibilities Monitoring and alerting of critical trading system environments Proactive identification and resolution of production issues Development of tools and driving efficiency/stability improvements/ automation with scripting Troubleshooting and resolution of complex systems issues Production deployments of all infrastructure components Off‑hours pager support on a rotating schedule Requirements Minimum 3 years of relevant experience Strong working knowledge of UNIX environment and Unix commands Database knowledge with SQL – MySQL, InfluxDB Strong scripting knowledge – Python/Bash Minimum B.S. in Computer Science or equivalent Excellent interpersonal and communication skills are essential Ability to switch and track various ongoing tasks and issues is required Attention to detail in problem solving Ability to work under pressure within a dynamic trading environment Ability to work independently and collaboratively within a team Preferred Experience using Grafana/InfluxDB/Icinga Experience with version control systems such as git/puppet Network troubleshooting and analysis experience Discretionary bonus eligibility Medical, dental, and vision insurance HSA, FSA, and Dependent Care Options Employer Paid Group Term Life and AD&D insurance Voluntary LTD, Life & AD&D insurance Flexible Vacation policy Retirement plan with employer match Remote / Location This role is primarily remote, with occasional in‑person visits to our Chicago office required. Equal Employment Opportunity Statement DV is not accepting unsolicited resumes from search firms. Only search firms with valid written agreements with DV should submit resumes in response to DV’s posted positions. All resumes submitted by search firms to DV via e‑mail, the Internet, personal delivery, facsimile, or any other method without a valid written agreement shall be deemed the sole property of DV, and no fee will be paid in the event the candidate is hired by DV. DV is proud to be an equal opportunity employer and committed to creating an inclusive environment for all employees. #J-18808-Ljbffr DV Trading