IT Support Technician

at Metal-Fab Inc in Wichita, Kansas, United States Job Description Summary: This onsite position is responsible for providing support to the user community as well as assisting other IT department members with forward-looking projects and general maintenance of the computer/network systems. Job Duties: Handle technical support requests from users. Document problems and fixes utilizing ticket system. Maintain a highly effective security posture to minimize risk of cyber-attacks. Work with manufacturing staff and vendors to troubleshoot computer-related issues with manufacturing equipment. Assist other IT department members to install, configure, maintain (troubleshoot, patch, upgrade) various equipment including (but not limited to): VoIP-based phones/system IP-based CCTV cameras/system Windows PCs/servers and Linux servers and the applications running on them. Network firewalls and switches & WiFi APs and controllers Network cabling (twisted pair and fiber) Print servers, laser printers, and bar code printers Barcode scanning equipment Assist other IT department members with maintaining the entire computer infrastructure. Develop familiarity with internal applications in order to provide support for them. Respond to off-hours emergencies and urgent critical situations. Local travel to and from work site locations as needed. Job Location & Schedule: The position is primarily located at 3025 W. May Avenue, Wichita, Kansas 67213. Normal schedule is Monday – Friday, 8:00 AM to 5:00 PM. Job Requirements: Associate's degree (in computer science or other technical field of study), or successful completion of a two-year vocational school Systems Administration preferred. High School Diploma or GED required. Strong problem solving and communication skills. Ability to work as part of a team as well as independently with limited supervision. Ability to communicate ideas and information written or verbally to peers, customers and leadership in a professional, tactful and timely manner. Experience in a manufacturing environment helpful, but not required. #J-18808-Ljbffr