Resource Support - Dedicated Resources

Resource Support - Dedicated Resources

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions.

Position Summary

The Resource Support Dedicated Resources position will serve as a main point of contact for ODW's dedicated carriers on day-to-day operational functions. Duties for this role may include planning, tendering, communicating, tracking, and managing capacity. This role will maintain communicate with ODW's Operational Teams on carrier issues as they arise as well as work cross-functionally with the Brokerage Team to assist in relationship management.

Essential Responsibilities

• Oversee operational relationships with all dedicated carriers on specified teams, clients and/or carriers within the ODW organization
• Serve as the main point of contact for carriers' dispatch/ops team and facilitate communication on loads flowing through ODW's network
• Maintain effective communication with dedicated carriers regarding topics such as carrier assignments, rate confirmations, tracking and tracing, issue resolution, invoice resolution, etc.
• Collaborate with designated Account Managers to ensure carriers are meeting customer Service Level Agreements (SLAs)
• Partner with Dedicated Resource Managers to assess overall performance and scorecards and offer suggestions for improvements
• Provide support in establishing new carrier profiles in the Transportation Management System (TMS) as needed
• All other duties as assigned

Minimum Qualifications

These may be representative, but not all-inclusive of those commonly associated with this position. We encourage you to apply, even if you don't meet every qualification.

Education & Experience

High school or GED diploma required; associate or bachelor's degree preferred

1 2 year(s) of experience in the logistics industry preferred

Proficiency in Microsoft Office tools preferred

Capabilities

Driven, enthusiastic and highly motivated

Strong interpersonal and communication skills

Ability to multitask and excel in a team environment

Strong attention to detail

Physical & Mental Requirements

While performing the duties of this job, the employee requires the ability to:

Hear, read and comprehend, write, and communicate

Continuously sit, type, and perform repetitive wrist motion

Occasionally stand, walk, bend, squat/kneel, twist/turn or reach

Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our Values

Pillared on our core values, we strive for collective growth and reaching our highest potential. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.

Respect | Give and it will be given.

We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.

Trust | Earned over time.

We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.

Team | Accomplish more together.

We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.

Opportunity | Realize your potential.

We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.

Equal Opportunity Employer

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.