Staff Product Manager

Join a mission-driven organization dedicated to transforming the senior care journey. This innovative company is at a pivotal moment, evolving from a traditional referral network to a dynamic, full-service platform that empowers families and improves lives by connecting them with trusted care solutions. This is an exceptional opportunity to make a profound impact, shaping the future of how care agencies operate and thrive. As a product leader, you will be at the forefront of driving our B2B product strategy, transforming our offerings into an indispensable growth partner for our agency partners. You’ll blend deep customer empathy with a data-driven mindset, translating insights into tangible outcomes that matter, and ultimately contributing to a more seamless and supportive experience for families seeking care for their loved ones. What You’ll Do Define and validate the agency strategy for the business, ensuring alignment with company growth and mission goals. Identify opportunities to differentiate our customer tools, drive customer ROI, and achieve high customer retention and satisfaction. Champion innovation by staying ahead of consumer trends, technology, and data insights that shape product direction. Translate strategic vision into actionable roadmaps, prioritizing initiatives that deliver meaningful business and customer outcomes. Partner closely with engineering, design, and marketing teams to deliver high-quality, data-informed customer experiences at scale. Measure success through key performance indicators tied to growth, engagement, conversion, and customer satisfaction. Collaborate with senior leadership across the organization to ensure alignment, clarity, and shared ownership of results. Act as the voice of the agency across the business, advocating for empathy, insight, and impact in every decision. Who You Are We are looking for a strategic leader with a proven record of building and scaling high-impact customer products that drive measurable business results. You are energized by solving challenging problems and thrive in mission-driven environments where your work makes a real difference. You have a demonstrated ability to lead teams, inspire innovation, and deliver tangible growth through bold product vision and flawless execution. Must-Have Qualifications 10+ years of progressive product management experience, with at least 3+ years in a senior/staff/principal level product role driving impactful product experiences for customers or partners at scale. Proven success defining product vision, strategy, and roadmap for high-growth, digital customer experiences. Demonstrated ability to translate customer insight and data into impactful product outcomes that move key business metrics. Deep experience leveraging analytics, experimentation, and customer research to guide product decisions and measure impact. Strong track record of delivering business results through collaboration, influence, and disciplined execution. Exceptional communication and storytelling skills, with the ability to inspire teams and stakeholders around a shared vision. Nice-to-Have Qualifications Experience in 2-sided marketplaces, health tech, or mission-driven organizations. #J-18808-Ljbffr