Business Banking Services Manager

Job Description

Job Description

Join Our Team as a Business Banking Services Manager!

Are you someone who enjoys solving problems, working with technology, and helping business customers get the most out of their banking services? AbbyBank is looking for a Business Banking Services Manager to join our team and serve as a key resource for our business customers, employees, and banking partners!

In this role, you’ll oversee the administration, support, and ongoing development of Business Banking, electronic banking, and cash management services. You’ll work directly with customers to implement and maintain services, troubleshoot complex issues, coordinate with technology and service providers, and identify opportunities to make our processes and services better.

This is a great opportunity for an experienced banking professional who enjoys being the go-to resource, solving complex problems, and working at the intersection of customer service, technology, and banking operations.

What You’ll Do:

• Work on-site in our office, collaborating with team members and supporting day-to-day operations. 
• Manage the implementation, servicing, and support of Business Banking services, including Business eBanking, ACH, wire transfers, BillPay, Positive Pay, Remote Deposit Capture, and mobile deposit services.
• Serve as an advanced resource for business customers and bank employees when complex technical or operational issues arise.
• Establish and maintain customer user access, permissions, transaction limits, and service capabilities.
• Research and resolve customer, processing, and system issues while coordinating with core and third-party service providers when needed.
• Monitor Business Banking services and identify opportunities to improve efficiency, controls, customer service, and operational continuity.
• Review reports, account activity, exceptions, and service usage to identify trends, concerns, and potential risks.
• Coordinate customer reviews and assist with establishing appropriate service and transaction limits.
• Partner with vendors and customers on new implementations, system enhancements, testing, and upgrades.
• Assist with customer training and provide onsite support for Business Banking implementations when needed.
• Maintain Business Banking procedures, forms, training materials, website content, and customer-facing communications.
• Support audits, regulatory examinations, risk assessments, and compliance requirements.
• Provide training and technical guidance to bank employees.
• As the department evolves, take responsibility for supervising, developing, and providing directions to assigned staff. 

Who You Are:

• You have a high school diploma or equivalent.
• You have an associate or bachelor’s degree in business, finance, accounting, information systems, or a related field (preferred).
• You have at least 5 years of related banking experience, including experience with Business Banking, electronic banking, deposit operations, treasury/cash management services, or a related operational area.
• You have experience providing advanced customer support and resolving complex operational or technical issues.
• You have strong knowledge of electronic banking services such as ACH, wires, Positive Pay, Remote Deposit Capture, mobile deposit, and BillPay.
• You have a strong attention to detail with excellent organizational, analytical, and problem-solving skills, and the ability to explain complex technical information clearly to customers and employees.
• You have the ability to work independently, manage competing priorities, and meet time-sensitive deadlines with previous leadership, training, project coordination, or supervisory experience (preferred).

Why AbbyBank?

At AbbyBank, we're more than just a bank—we're a cornerstone of trust and prosperity in our community. Since our founding, we've upheld values of integrity, customer-centricity, and community support. Our commitment goes beyond financial services; it's about building relationships and fostering growth for our customers and neighbors.

What We Offer:

• Competitive Salary & Benefits: We offer a comprehensive benefits package, including health insurance, 401(k), and paid time off.
• Professional Growth: Opportunities for training and career advancement within the bank.
• Positive Work Environment: Join a team that values professionalism, trustworthiness, and excellent customer service.
• Community Involvement: Participate in community and professional activities, making a positive impact.

Ready to Start Your Career in Banking?

We’d love to hear from you! Apply today and join our team as a Business Banking Services Manager, where you’ll help customers achieve their financial goals while building meaningful relationships in your community.

Apply Now and Take the First Step Toward a Rewarding Career!

AbbyBank is an equal opportunity employer.  We welcome applications from all backgrounds. Qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.