Systems Engineer IV

Business Systems Analyst IV

CTI Staffing is partnering with a leading retail organization to find a Business Systems Analyst IV for their Payments and Retail Technology team, based on a hybrid schedule near Salisbury NC, Quincy MA, Carlisle PA, Scarborough ME, or Chicago IL. This team owns the technology behind point-of-sale and payments systems used across a large, multi-location retail operation. You'll step into a senior individual-contributor role driving solution design and delivery on complex payments platforms — partnering closely with architects, engineers, vendors, and business stakeholders to keep in-store payment systems reliable, secure, and scalable.

What You'll Do

• Own the design, configuration, integration, and implementation of POS and payments solutions across multiple platforms
• Lead end-to-end delivery of medium-to-large initiatives, from discovery through implementation and support
• Serve as a subject matter expert on payment processing flows, device interactions, and store systems
• Drive solution design decisions in collaboration with architects and engineering teams
• Partner with business stakeholders to translate requirements into technical solutions
• Lead triage and resolution of complex production issues, including incident bridge calls and root cause analysis
• Support audit and compliance activities, including access reviews and controls validation
• Mentor junior analysts and promote best practices in delivery and documentation

Requirements

What You Bring

• Must-Have: 5+ years driving solution design, system integration, and end-to-end delivery across complex platforms
• Hands-on experience with POS systems, payment gateways, or payment devices (e.g., Verifone, Ingenico)
• Experience supporting large-scale retail environments (grocery or fuel preferred)
• Strong knowledge of the credit/debit payments ecosystem, including authorization flows and settlement concepts
• Proven ability to lead complex technology delivery end-to-end
• Strong analytical, problem-solving, and troubleshooting skills
• Excellent communication skills with the ability to influence technical and business stakeholders
• Currently authorized to work in the US on a full-time basis
• Nice-to-Have: Experience with ACI Retail Commerce Server
• Experience with NCR Connected Payments (OpenEPS, ServerEPS, WebEPS, Common Client)
• PIN pad configuration and estate/key management experience
• Familiarity with PCI compliance and payment security standards
• Experience in Agile or product-based delivery models

Technical Environment: POS platforms, payment gateways and devices (Verifone, Ingenico), payment authorization and settlement systems, incident management tooling, PCI-scoped systems

What Success Looks Like:

Ramped on the platform environment and functioning as a credible SME within 90 days

Independently owning end-to-end delivery of at least one medium-to-large initiative

Contributing to improved system reliability and incident response effectiveness