Salesforce Administrator - Billing & CPQ

Status: Full-time, exempt Schedule: M-F, 8.30 a.m. – 4.30 p.m., including occasional evening/weekend work and travel as needed. Reports to: Salesforce Product Owner & Support Manager Direct reports: None Start date: ASAP Location: Remote or Chicago Headquarters About Us About Us: IES Global is a not-for-profit study abroad and internship provider dedicated to transforming the lives of nearly 10,000 students annually through unparalleled study abroad experiences. From our headquarters in Chicago, we offer 400+ programs in 85 locations worldwide, partnering with 500 colleges and universities to create authentic educational experiences that exceed expectations. IES Global comprises a collective of brands including IES Abroad, IES Internships, Customized & Faculty-Led Programs, and the Study Abroad Foundation (SAF). We champion meaningful academic and cultural education, integrate diverse perspectives, prioritize student health and safety, and strive to better the world through our Global Good Commitment. For nearly 75 years, we have been a trusted leader in global education, committed to diversity, equity, inclusion, and anti-racism. We actively recruit underrepresented students and provide millions in scholarships each year, celebrating a diverse student body that reflects the vibrant cultures we engage with. Our commitment extends to our diverse team, fostering an inclusive, welcoming workplace where talents from various backgrounds collaborate and grow. Join us at IES Abroad and become part of a community dedicated to creating global leaders and life-changing experiences. Summary of Position The Salesforce Administrator, Billing & CPQ is a key technical resource supporting IES Abroad’s global Salesforce instance, with primary ownership of Salesforce Billing and CPQ functionality. This role is responsible for administering and supporting Billing/CPQ processes, resolving related tickets independently, and executing configuration, support, and enhancement work assigned by the Salesforce Product Owner & Support Manager. The Salesforce Administrator, Billing & CPQ works as part of the Salesforce administration team through a shared ticketing and work management system. In addition to owning Billing/CPQ processes and tickets, this role is expected to pick up general Salesforce Administrator tickets outside their primary focus area when needed, and to cross-train other members of the Salesforce team on Billing/CPQ processes and troubleshooting. The Salesforce Administrator must understand business processes across multiple functional areas and translate operational needs into effective Salesforce solutions that align with the overall Salesforce product strategy and platform standards. Based on evolving business priorities, the Salesforce Administrator will assume responsibilities across the following roles: Product Support (Helpdesk) Business Analysis Platform Administration Quality Assurance Project Coordination Vendor Relationship Liaison End User Training The Salesforce Administrator, Billing & CPQ acts as a trusted partner to IES Abroad's stakeholders while supporting the broader Salesforce roadmap. Essential Job Responsibilities & Duties Billing/CPQ Ownership & Support Own and administer Salesforce Billing and CPQ configuration, processes, and workflows, including quoting, contracts, invoicing, product catalogue management, payment processing, and billing schedules Manage payment processor integration, data architecture and vendor relationships Assume configuration & support ownership of invoice and quote document-generation tool Independently diagnose and resolve Billing/CPQ-related tickets and support requests Cross-train other members of the Salesforce team on Billing/CPQ processes and troubleshooting Support business teams in developing internal process controls and SOP documentation Support Salesforce-ERP integration of financial records General Salesforce Administration Execute Salesforce administrative, configuration, and support tasks as directed by the Salesforce Product Owner & Support Manager Perform core Salesforce administrative functions including user and license management, page layouts, validation rules, reports, dashboards, and automations. Pick up general Salesforce Administrator tickets outside the Billing/CPQ focus area when needed Install, configure, and maintain approved AppExchange applications as required Develop and modify reports and dashboards to meet the needs of global stakeholders Diagnose and resolve Salesforce support requests and incidents through a ticketing system Ensure all work adheres to IES Abroad’s Salesforce Security Model, including proper configuration of roles, profiles, permission sets, organization-wide defaults, and sharing rules Quality, Documentation & Training Participate in testing activities for Salesforce releases and internal changes, including executing test cases and documenting results Maintain clear and accurate documentation for Salesforce configurations, processes, and operational procedures Design and deliver training materials or sessions for end users to increase Salesforce adoption and effectiveness Process Improvement & Projects Analyze, document, and refine business requirements Identify opportunities to improve processes, data quality, and user experience within Salesforce Participate in projects and initiatives as assigned, including cross-functional efforts Other Maintain regular and predictable attendance as an essential function of the position Perform other duties and special projects as assigned Experience & Qualifications/Skills Required Minimum of 3 years of hands-on experience with Salesforce Billing and/or CPQ Strong understanding of Salesforce core functionality and platform best practices Experience building and maintaining custom objects, fields, reports, dashboards, flows, and automations of moderate complexity Excellent written and verbal communication skills in English Ability to work independently, own a defined capability area, and make sound configuration and process decisions within that area while taking direction and prioritization from the Salesforce Product Owner & Support Manager Experience working with ticketing systems and structured work intake processes Strong organizational, time management, and problem-solving skills Ability to collaborate effectively across time zones and cultures Preferred Experience mentoring or cross-training other Salesforce team members Preferred Experience in nonprofit, education, or mission-driven organizations Preferred Experience with contract lifecycle management, subscription billing, or revenue recognition processes within Salesforce Preferred Experience using AI tools (e.g., Copilot, Agentforce, ChatGPT/Claude) to accelerate troubleshooting, debug flows and automations, or generate documentation Education, Licenses and/or Certifications, etc. University degree in business, information technology, or a related field, or equivalent professional experience Salesforce Platform Administrator 1 Certification required Salesforce Billing, Order Management and/or CPQ-related certification preferred Hiring Salary Range $85,000 to $110,000 Benefits Eligible Yes IES Abroad offers a wide range of benefits for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found on our website: Equal Opportunity Employment IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity. We are proud to be an equal opportunity employer, and do not discriminate against any applicant on the basis of race, color, ancestry, sex (including pregnancy), age, national origin, citizenship, religion, marital status, disability, sexual orientation, gender identity and/or expression, veteran status, and/or any other status protected by applicable laws. IES Global, headquartered in Chicago, is a not-for-profit study abroad and internship provider dedicated to transforming the lives of nearly 10,000 students annually through unparalleled study abroad experiences. We offer 400+ programs in 85 locations worldwide, partnering with 500 colleges and universities to create authentic educational experiences that exceed expectations. IES Global comprises a collective of brands including IES Abroad, IES Internships, IES Customized & Faculty-Led Programs, and the Study Abroad Foundation (SAF). We champion meaningful academic and cultural education, integrate perspectives, prioritize student health and safety, and strive to better the world through our Global Good Commitment. For 75 years, we have been a trusted leader in global education. We are committed to expanding access to study abroad, fostering a sense of belonging for everyone at IES Global, and building cultural competence among our students, partners, and staff worldwide. When all people feel included and valued in the workplace, our work environment is enhanced, and our mission becomes more achievable. At IES Global, that looks like proudly bringing together top talent from across the globe with varying perspectives and expertise and enabling them to thrive at work. Join us and become part of a community dedicated to creating global leaders and life-changing experiences. #J-18808-Ljbffr