Assistant Service Manager

Job Details Level: Experienced Job Location: St Lukes Plaza – Saint Louis, MO 63112 Job Category: Service/Maintenance Job Summary This position, along with the Service Manager, is responsible for overseeing the physical property, general maintenance repairs, apartment make‑ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. Must be able to handle grounds keeping and pool duties as needed. Responsibilities Reports to: Community Manager and Service Manager Respond to resident/management requests and work orders. Use work orders and schedules to establish priorities. Determine with the Lead Maintenance Technician which requests or emergencies should be top priority. Repair/replace appliances (garbage disposal, refrigerators, stoves, dishwashers, etc.). Repair/replace plumbing (water lines, water pressure, fixtures, faucets, drain lines, boiler temperatures, water closets, etc.). Repair/replace HVAC, heating, electrical (fans, thermostats, condensers, fuses, capillary, evaporator coils, Freon pressures and leaks, plugs/outlets, etc.). Repair/replace any apartment material/maintenance requests within scope of management responsibility (carpet repairs, windows, paint, touch‑ups, replace missing tiles, adjust cabinet doors/drawers, replace hardware, replace light bulbs/fixtures, vent fans, re‑key locks, etc.). Identify and correct hazardous property conditions that could place the property in a liability position. Follow mold policy/procedures as set forth by the company. Tour property daily to look for any deficiency that will include, but not be limited to, roofing problems, transformer problems, loose guardrails/fences, loose gutters, broken windows, fallen fixtures, slippery areas, mechanical gates, cracked sidewalks, foundation problems, water/air conditioning leaks, landscaping hazards, broken glass, burned out lighting, etc., and report to Lead Maintenance Technician, Community Manager, and/or Regional Supervisor. Repair hazards. Secure storage/pool areas, check timers and listen for electrical shorts and malfunctioning motors. Periodically complete written property safety audits. Perform preventative maintenance on equipment and units. Replace air filters, clean and lubricate machinery/equipment, etc. Complete interior preventative maintenance checklist for all apartments as directed by Lead Maintenance Technician or Community Manager. Prepare vacant apartment units for move‑in. Review the make‑ready board and take direction from Community Manager and/or Lead Maintenance Technician to determine action to be taken on apartment homes. Make all repairs/replacements necessary for apartment homes to be occupied as outlined on the make‑ready checklist. Apply touch‑up and full‑paints as needed to interior and exterior of apartment homes. Clean out all trash from apartment homes before, during and after make‑ready activity. Assist in daily preparation of show units and model apartments to ensure positive presentation. Qualifications Degrees and Diplomas High school diploma or equivalent. Two (2) years of multi‑family experience or equivalent combination of education, training and experience that demonstrates the ability to perform the duties of this position. Training / Certificates / Association Memberships HVAC/Freon Recovery certification or ability to become certified within the first 6 months of employment. Training in household repairs, plumbing and mold detection/resolution preferred. Certified Apartment Maintenance Technician (CAMT) preferred. Must have certifications/permits required by city or state to perform job responsibilities (e.g., pool operations). Knowledge, Skills and Abilities Ability to handle plumbing repairs, tile work, HVAC equipment, appliance repair, carpentry repairs, electrical repair and all facets of apartment make‑ready. Ability to operate most common maintenance related tools including but not limited to key machine, augers, lead detector, ampere meter, volt meter, recovery machine, manifold gauges, charging cylinders, steam clean/shampoo machine, spray paint rig, electric saws, cordless screwdriver, drill, air conditioners, boiler, water heaters, chlorine test kit, various screwdrivers, nut drivers set, pliers, various wrenches, wire crimping/stripping tool, diagonal cutter, drill bits, hammers, tape (ruler), tube cutter (copper), soldering torch and ladders. Must be able to apply common sense and understanding to carry out instructions and plans. Will interact regularly with residents, vendors, contractors, all levels of employees, and clients and, therefore, must possess excellent interpersonal skills. Must be able to read and write in English to read diagrams, meters, instructions, write reports, etc. Must have basic knowledge in compressor diagnosis, appliance repair, fire sprinklers and irrigation systems. Must have basic knowledge of OSHA requirements and local, city and state ordinances. Must supply own hand tools. Typical Physical Demands / Environment Working Conditions The employee is regularly required to walk, sit; use hands and talk and hear. The employee is occasionally required to reach with hands and arms, stoop, kneel, crouch or crawl. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus to view computer screens, mobile devices and other equipment for extended periods of time. Must be able to push, pull, lift, carry or maneuver weights of up to twenty‑five (25) pounds independently and up to fifty (50) pounds with assistance. Must be able to physically access all exterior and interior parts of the property, including common areas and amenities; bend, stoop, climb, reach, carry objects and crawl in confined areas. Must be able to deal with moderate to high levels of stress due to meeting deadlines. Periodic travel within and outside of assigned geographical area will be required to conduct training programs, assist at other properties, attend business meetings, property takeovers or other situations. Reliable transportation, potential airline travel, out of town or overnight trips may be required. Employee may be regularly called to work overtime and be scheduled for on‑call emergencies; during on‑call must respond within fifteen (15) minutes and be on premises within thirty (30) minutes to address resident, management or emergency situations. Noise level is usually moderate, with occasional exposure to higher levels when using power tools. Routine exposure to outdoor environment (heat, cold, damp, rain, etc.). Employee may be called upon to work odd schedules and/or holidays. #J-18808-Ljbffr Allied Orion Group